My NS7II became undiscoverable after v1.05 firmware update

After updating a new firmware for my NS7II Device became undiscoverible by windows and serato. I cant install new drivers and I cant update firmware once again because the OS dont discover NS7II. How could I solve this?
7 people have
this problem
+1
Reply
  • Hello,

    Thanks for the post. Please redo the firmware update. Make sure no other USB device or wireless device is connected to your computer while you perform the update. That may interfere with it. If you're using a laptop, connect to the USB port closest to your power supply.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hello. Thanks for reply. How can I redo rhe update if the device is not available for firmware update program?
    • view 9 more comments
    • How can I fix my ns7ii the USB light indicator is not on
    • Hi Max,

      Please provide your full system specs and the version of Serato you're using. Make sure your computer specs are exceeding the minimum system requirements for BOTH the NS7II and Serato DJ. 

      Double-check your NS7II is being seen by your computer. If you're on Mac, please view this helpful guide: Troubleshooting USB MIDI devices on Mac. You should see the NS7II under Audio MIDI Setup > Window > Show MIDI Studio.

      If you're on Windows, please refer to this guide: Serato: Troubleshooting Connection Issues on Windows. You should see the NS7II under Device Manager > Sound, Video, and Game Controllers. You may also want to try a different USB cable, port, and computer.

      If the NS7II is still not being recognized, please follow these simple steps below:

      1. Turn off the unit 
      2. *make sure the USB cable is connect to your computer and firmware updater software is installed
      3. Press and hold LOAD A, LOAD B and FWD button and turn on the NS7II
      4. When the Cue Button on Deck B start to blink, hit the Cue Button
      5. Now, run the firmware update software Make sure the software shows a green light.
      6. During the installing the FX 1, 2,3, and 4 will be blinking (meaning the unit is receiving the firmware)
      7. Once complete, hit the OK button on the software and power off and on the NS7II.
      If Serato still does not recognize the unit, please restart your computer.

      If all else fails, log on to www.numark.com/support to contact support. You can find their contact information on that page.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • This reply was removed on 2015-09-09.
    see the change log
  • Hello All,

    Regarding the latest 1.05 NS7II firmware update, the update itself is really simple to do. You must follow directions carefully to correctly update your NS7II. Here are couple key things to remember and do before and after performing the update:


    1. First, make sure you download the correct update from the product page based on your current operating system.

    2. Make sure there isn't a USB or Wireless Bluetooth device connected to your computer while you're performing the update. Only have the NS7II connected.

    3. Make sure there isn't any other program or application open before you perform this update. Close them if they're open. Do not work or browse online in the background while you're performing the update.

    4. I recommend powering on your NS7II after you launch the NS7II Firmware Updater.

    5. Now power on your NS7II.

    6. Check that your USB light on the NS7II is illuminated red before performing the update.

    7. IMPORTANT: Do NOT perform the update if you already have the latest version already installed as shown here:

    8. If you need to perform the update, after this process is done, follow the directions and let the NS7II restart itself.

    9. After the NS7II restarts itself, make sure you see that the USB light is illuminated red.

    10. If so, launch Serato DJ to ensure it connects correctly to the software.

    11. If it does then that's it. You're all set. I hope this helps everybody!

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • This reply was created from a merged topic originally titled update my ns7 2 release v1.05 fimaware aora not appear on my Mac does not work DE....

    update my ns7 2 release v1.05 fimaware aora not appear on my Mac does not work DEVICE NOT CONNECTED helpp
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • 1 power off the ns7II
    2 attach unit to computer (note ns7II drivers must be installed for recognition)
    3 power on ns7II while holding down the FWD,LOAD A and LOAD B buttons
    4 when you see CUE button on right deck blinking , press CUE
    you should now see the USB button on the center solid red
    Now disconnect all usb and wireless devices. Turn off antivirus and firewall. Close all othe programs.Make sure your laptop connect to power line.
    Now you ready to flash the firmware. Launch the "NS7II Firmware Updater".
    After that click OK on popup message and push the blinking button on conroller.

    Happy end )
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m frustrated
    This reply was created from a merged topic originally titled My NS7II Keeps Freezing.

    Why is my NS7II freezing up. I am in the middle of a jam session and it just freezes up. I unplugged the USB cable and when I plug it back in, boom, music starts playing. I paid a lot of money on this board and this is not acceptable. I know I can't be the first one with this issue. Is there a fix for it. I really love this board. I even named her...Monstrosity. When it works she is a beast, but when she freezes up, it frustrates the heck out of me. I am running Virtual DJ8 on a Dell E5430 laptop running Windows 7. It has 16 GB of Memory. 64 bit OS. Please don't sit and tell me it's my system because I also have a Mixtrack II Pro and it works just fine. No issues. I have to use it when I go out on gigs because I can't trust my NS7II right now. Any help would be appreciated. I don't want to sell her but if this continues I'll have no choice.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • This reply was created from a merged topic originally titled NS7 II will not work at all. Blinking Pad light.

    When i turned on my NS7-ii this morning it was blinking 1 pad light (see attached pic) it's the right side.

    I tried a firmware update - wouldn't work. I then used the Load a/b/fwd buttons to do a reset. Tried the firmware update again - it said it went ok and press the ok button. The NS7 will reboot when its ready.

    Well it doesn't reboot. I've let it sit for 30 minutes and nothing. I power cycled it and just the blinking pad light comes on - does not respond to anything else nor is it detected on the pc. It is plugged in to a surge protector.

    Help!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • This reply was created from a merged topic originally titled Ns7ii stuck on 0.32 firmware.

    This is complete Bull no matter how many times I update firmware it wont update from 0.32 to 1.05 why isn't my Ns7ii updating or working right ?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited