I’m Terrified and angry

Ns7ii freezing serato, mics stopped working, loaded blank tracks.... help!

I use a PC. Windows 7 pro with newest serato and the ns7ii.

My serato has frozen on me... Serveral times and requires a reboot and unfortunately that means dead air. . But the sound will still come through (finishing a song) but I need to power down the ns7ii as well to get everything working again.

Serato didn't have much to offer except advice to keep the use of USB ports to a minimum. Or a hardware issue.

Last night another funny thing happened (well... Not so funny). . All my microphone inputs never worked! They just stopped! . It was the weirdest thing. Then I tried another ns7ii power down... And it still never worked. . Both ports! . More dead air!

After about 10 min of hell and frustration.... They just started to work again.. Frick!!!

Oh... Ya.... Also last night I had another serato freeze and needed a complete reboot. . 2 reboots in one night! Stupidly embarrassing. What a stressful night. . Scared to death of another freeze for 5 hours. Not fun.

Oh ya.. One more thing. Twice my ns7ii loaded a song but was blank... Just empty track - yet the platter still would spin. So I would have to re-load the song again and then it would appear. Weird.. Ya.. All this IS happening. Fun stuff.

What's going on here! It freezes almost every time I use it. Totally random... Computer and serato are both updated including the bios. .

I live in British Columbia and need to resolve the issue. . Asap. Any suggestions are welcomed! Help!!!!

D
1 person has
this problem
+1
This topic is no longer open for comments or replies.
  • Have you done both optimizations? Are you using the usb port closest to the charging port. When does the freezing happen, within the first 30 mins of a set?

    I've had issues where the music is coming through but the controller is a huge paper weight, totally unresponsive.

    What I've notice is, it's very temperamental when it comes to start up procedures. Mine are as follows:

    -Wait for computer to boot up all the way.

    -Plugin usb into port, ns7 is still off.

    -Open Serato Dj, wait until it loads all the way (crates and all).

    -Turn on ns7. You sound hear a chime indicating a device has been plugged into your computer, unless you've turned the chime off.

    That has eliminated 99.9% of my controller issues. If I rush the set-up and try to do everything at once, inevitably have some issue within the first 10 mins of a set, hence the .01%.

    If you are having the unit "crap the bed" after an hour or two of playing, I've never experienced that. All of my unresponsive issue have happened at the beginning of a set.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • All my freezes happen after an hour or so of playing... No warning. . But that still doesn't explain the non responsive microphone inputs and the loading of blank songs. This unit must be a lemon.
    • Chris will have to address the microphone issue. Have tried using another USB cable to address the connectivity issue between the computer and NS7 II. Are you using a quality surge protector? Are you a mobile dj or a resident? If you're a resident you may need to use another outlet, a grounding wiring issue. Have you optimized your computer? If you have a boost feature on you processor; instead of setting the max to 100%, set it to 98% or 99%. When looking up how to turn off boost, that was the suggestion I found, because you can't shut it off. Sorry if this information isn't solving your problems. These are steps I took to fix issues I had.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • All my freezes happen after an hour or so of playing... No warning. . But that still doesn't explain the non responsive microphone inputs and the loading of blank songs. This unit must be a lemon.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Hello Darren,

    Thanks for the post and I'd like to help. Alot of your symptoms actually are not due to the hardware but due to your computer and interacting with the DJ software and hence that will reflect on your hardware too.

    First, lets make sure your computer is optimized. For information on this, see below. I always recommend to try to exceed the minimum specifications for both the Serato DJ software and your NS7II.

    Since you're using a PC, try out the optimizing steps below:
    * PC Optimization Guide for Serato DJ users using Windows 8
    * Advanced PC Optimization for Serato DJ - Video

    If you're using a laptop, I always recommend to connect your NS7II to the USB port closest to your power supply. That port will always draw the most power to your DJ controller. Try a different USB cable. Sometimes a simple thing like a USB cable can play the middle man with these symptoms.

    Ensure your DJ controller and your entire setup is connected to a properly grounded power surge protector or power strip. I've even experienced for myself that if I'm at a gig and the DJ booth has a poor surge protector or outlet, my DJ controller would experience erratic behaviors regarding the platters, sound, etc.

    It's also very important that prior to DJing, any new songs you added to your song database gets fully analyzed in Serato DJ to ensure smooth and functional playback. If you have a corrupt file in your Serato DJ database, this could cause these symptoms. I recommend deleting any file with a lightning bolt next to it from your Serato database. This means deleting not only from your crate but from your ALL location in Serato DJ. Fore more information on corrupt files in Serato DJ, check out the links below:

    * Re-encoding corrupt files using iTunes
    * What are corrupt files and how do I fix them?
    * Troubleshooting freezing and crashing while Analyzing Files
    * Troubleshooting crashes

    Lastly, before your gig, follow the directions below:

    1. Connect and power on the NS7II
    2. Open Serato DJ
    3. On each deck, fully turn, clock and counter clock wise, the Start and Stop Time knobs prior to DJing. This will ensure that the NS7II is properly communicating with Serato DJ.
    4. As a good practice , we also recommend moving the Pitch Sliders, Crossfader and Channel Sliders up and down prior to DJing. Again, this will ensure that the NS7II is properly communicating with Serato DJ.

    If your symptoms still persist, try the NS7II on another computer to see if the same symptoms persist. If they do, please let me know.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have optimized my computer already. Ps: I am using windows 7.

    In your email you recommend to power on ns7ii first before the computer? Just checking. ...

    My data has been clean since the beginning. I delete or replace all songs with lightning bolts.

    How delicate is this setup? ??? It's scary to think that plugging the unit into a port closer to the power would help my issue... or make it worse . It screams instability.

    Should I buy a Mac Book? Is the communication between a mac better than PC? Will that help me?

    Honestly, "seeing how it goes" cannot be a term to use when at a gig. I need close to 101% reliability.

    I'll re read he optimization, but I've already done that once before. I'll buy a new USB cable and try that too.

    I'm going to try another windows 7 computer and let it run all day and see if I get any issues. Making sure it's not a computer issue. Otherwise.... i have no other means of testing it and I'm still leaning towards a hardware issue.. I hope this gets solved.

    Please tell me why you don't think it can be hardware related ....

    Thanks for the feedback. Keep ideas coming.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • 1
    Chris' suggestion has the computer already booted, I think.

    The USB port suggestion works, personal experience.

    It has to do with the electronic pathways. Since it's closest to the power source; it has the most power which in turn makes the connectivity more stable. You can use other ports but you lose certainty of stability.

    When it comes to Chris' suggestion on start up, I don't think I've tried his way to the "T." But I have had my own issues when starting up other ways than I've suggested.

    I'm not saying this to argue with Chris, it is what I've had to come up with to prevent malfunctions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited