ns7ii not working with serato dj 1.9.3 on DELL laptop windows 10 pls HELP

un and reinstalled serato and ns7ii programs. after upgrading laptop to windows 10 have been having issue. I have repeatedly uninstalled and reinstalled both serato and numark ns7ii updates, with and without usb connected to ns7ii. ive updated firmware over and over. usb registers on screen when i reconnect usb so i know the usb cord isn't the problem...
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