NS7II skips then board doesnt respond

Title is pretty explanatory. NS7 II skips then the board stops responding. The trays keep spinning and the current song will finish, but can't select or mix new tracks. Running on Windows 10, Serato 1.9.6, all divers and firmware updated. Previously had an NS6 and everything worked fine.

Edit: Updated the serato software to 1.9.10 and it still happens. Theres now a notification in serato that says "Error loading Midi xml"
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