I’m pissed off

NS7II with NS7II Display audio pop and LED flash

I bought the NS7II Display when it was first release and was never able to use it because of the sound distortion. I always assumed my Core i5 laptop was underpowered. I just bought a new laptop with Windows 10 x64, a Core i7@2.6GHz, 12GB RAM, nVidia Geforce 960m graphics, and a 1TB 7200RPM hard drive. I installed Serato and the drivers for the controller and the display. Everything works fine until I plug in the display (don't even need to power it on). After it's plugged in, the controller's audio pops, the Master volume LED flashes, and the USB indicator flashes in time with the audio pop and LED flash. I have included a link to a video I made which demonstrates the issue (https://www.dropbox.com/s/11qf00by7io...). I've been through all the updates, changing USB ports and optimization tips already.

Like I said I have had the NS7II display since it was first released. It has never worked for me. I'm beginning to feel I've been taken for a ride with this Display.
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  • I believe there is a firmware update for the display... Good Luck
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  • Hi Eric,

    Sorry to hear about your issues. 

    Some Serato DJ users on both Mac and Windows computers have experienced clicks and pops during audio playback. We have found that removing the device from MIDI Studio Window (Mac), and lowering the Maximum Screen Updates Per Second (Windows & Mac) in Serato DJ improves this, and in some cases completely resolves the issue. See the steps below.

    Removing a Device from MIDI Studio (Mac Only)
    1. Open a new finder window and navigate to Applications > Utilities.
       
    2. Double click Audio MIDI Setup.
       
    3. Select Window from the top menu and ensure that MIDI Studio is checked.


       
    4. With the Numark controller disconnected click the Numark USB Audio Device.
       
    5. Click Remove Device from the top of the MIDI Studio window.

    6. Reconnect you Numark Controller.
    Lowering the Maximum Screen Updates Per Second (Both Windows & Mac)
    1. Open Serato DJ.
       
    2. Click Setup from the top menu.
       
    3. Click Library + Display.
       
    4. Adjust the Display slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.


       
    5. Close the Setup.

    Hope this helps! Let me know if you have any further questions.
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