I’m dissapointed, frustrated and about to snap.....

NS7II - Crossfader issues

The NS7II has issues with the cross fader and it's only a matter of time before it does this to you......

I own one, and used to work at Guitar Center where we had one on display and BOTH of them had the same problem of bleeding through when it's all the way to the left (sometimes on the right, but mostly on the left).

If you're a true turntablist and like to cut and scratch, then this will cause major issues obviously as it keeps bleeding through.

When it happened at Guitar Center w/ the demo I thought "eh, just stupid kids playing with it too much causing it to break" until the same issue happened to me just 1 month after buying it.

And before anyone says "go easier on your gear" or says it's my fault consider this: I've been a DJ since 1998 and know how to use my gear. I even replaced the up faders, cross fader AND the master output/usb port on the original NS7 after they went bad over the years, so I know WTF I'm doing.......

Now I'm going to have to figure out how to get this replaced/fix without losing gig time as I am not going to send this in while I wait for them to fix their design flaw.

I don't see Guitar Center letting me drop this off, pick up a new one to take home and let them deal with the warranty issue......

No gear = no gig = no money.
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  • Hello Adam,

    I'm sorry to hear about your NS7II but I would like to definitely reach out to you and help you out. The Numark NS7II is the best DJ controller ever built. Period. The amount possibilities that you can do with this controller is nearly endless. From utilizing the touch sensitive FX and filters, MPC pads, real vinyl feel, no other DJ controller has all of these features built into one controller. The cross fader is a CP Pro crossfader. One of the industries best. If you or any other consumer ever encounters hardware issues with there NS7II, always feel free to contact the Numark tech support team for help.

    Since its your crossfader, a tech support agent may be able to simply ship you a replacement crossfafer if your under warranty. The part number for the crossfader is TWPC13C02101. Contact tech support and they can also walk you through on how to replace the crossfader. Log onto http://www.numark.com/contact to contact tech support.
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  • I’m thankful
    Hi Chris

    Thanks for getting back and following up. I apologize if I seemed upset and derogatory in my post but I was obviously frustrated.

    I agree with everything you said about it being the best --- there is nothing I've tested that I like better --- but to have two separate units have the same issue is something your tech guys should look at.

    Luckily my friends at Guitar Center hooked me up and exchanged the unit so I won't be without gear! Going forward though I have saved all the information you listed above so I can be in touch further if I need anything. Thank you.

    DJ Flair
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  • I’m frustrated
    I'm somewhat stoked as this is happening to my unit as well....a few days outside my return period with my local retailer. The bummer is that Numark Tech Support will not replace the cross fader unless you break your unit apart and send them your faulty cross fader first. Once they received the cross fader and "determine" that it indeed exhibits lag is when they can ship you out a replacement cross fader. I explained to the Rep that I use my unit 4 times a week and it's tool that provides me my bread and butter. I simply can't cancel 2 weeks of work because of this ordeal.

    I had a horrible time on phone with Numark's Support and after explaining my situation there was simply no sympathy and told that these are the rules and there are no other options. I even opted to provide my credit card until they receive the defective device back!!! No dice!!!

    I'm not sure if this is standard procedure but it really sucks that a Professional unit that costs big $$$$ receives this type of lower end controller treatment.

    Chris...before I end up going out and plumping down $150.00 for a innofader pro (which is bad that I have to do this with a 40 day new unit), I would like to ask if this is really standard procedure? As far as a customer having to send in a part or their unit before it can be replaced without the option to place a credit card on file in the event the part or unit is not returned to Numark? How can a person work if they show up without their tools.
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    • Thanks Chris!!!

      Again no can do. This can't be the best service because I have dealt with having x faders replaced twice in the past from "well known" mixer manufacturers, and not once was I ever without my equipment or completely down. As a matter of fact, in both cases a brand new mini innofader and innofader pro was shipped to me no questions asked...and to top it off I was never requested or required to return the defective x fader. These are exhibitions where a manufacturer's warranty has the customer's interest at heart and understand that in this line of business some people really use their equipment as a dependable tool daily, not as a bedroom showcase.

      If I were to have purchased a car last month and all of a sudden my brakes began malfunctioning, I'm pretty sure the dealership or car manufacturer would make it right to me by sending someone to pick my car up and leaving me a substitute car while my brakes were being fixed. Different industry, yet same concept and principle.Take care of your customers where it doesn't inconvenience them, because when it's all said and done the issue is with the unit being faulty since it came off Numark's assembly line. This is my 2nd one in a 60 day period with the same issue. Mathematically what are the odds of a person receiving 2 units with the same issue from different batches, and others reporting the same hardware malfunction, and it not be deemed a manufacturing or supplier issue.

      Not saying this is the way your company should operate....but please start taking your customers serious when a customer states that they use their equipment as a tool of trade in a work environment, rendering them useless and helpless at the expense of Numark's policy.

      Also, I ended the call before I even received a RMA because support was very rude and unsympathetic. I assume a RMA was created without my consent to cover the Reps behind as if I ended the call as a happy customer. You can easily read this post and determine that I'm not happy.Simply put.....Corporate Politics!!! I refuse to play merry go round and will just toughen up and purchase a innofader pro....this one is on me Numark!!! I've been a Numark fan owning every high end controller and some middle to low end controllers, however, based on principle this will be my last Numark product. Great customer service keep customers coming back.

      Thanks Numark!!!!
    • Hello,

      Thank you for the very detailed post. I understand you’re frustrated. The idea of this forum is to help spread awareness and support for users using their Numark gear. With your most recent experience, its evident yours was challenging but you certainly helped raise the bar for Numark. In order to precisely diagnose your symptoms and correct them with your non-functionable crossfader, we need to test it out, hence why we need your crossfader shipped to us. Numark takes products that are not functionable very seriously. You can’t correct a problem without testing and finding out why theirs a problem first. Your experience certainly helped shed light regarding your Numark gear along with your customer experience.

      The cross-ship replace process will ensure that your replacement crossfader will get shipped out quickly before it hits our warehouse. This will speed up the process drastically. Simply get the tracking number from your package when you drop it off for shipment. E-mail the tracking number to your agent and then the agent will then initiate the replacement right away, possibly that day.

      I hope this shed some light regarding your questions.

      Chris
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  • Hello, My crossfader has stopped working after less than 3 months. I do not have time to deal with lengthy replacement processes and need to be able to use my unit right now. The crossfader does not cut out the sound on sharp setting and does not fully cut the sound out on smooth setting. I have tested this on 2 separate computer running windows 8.1 and serato 1.6.1 and 1.6.2. This also happens when using the unit as an external mixer. This is 100% unacceptable for a $1500 unit in such a short period of time. By the sounds of it this happens often? Please advise me on what to do and whether or not the warranty grants me the option for a full refund on a defective product...
    • Hello Brian,

      I would like to help. Make sure your XFADER COUNTOUR is turned all the way to the right. Also, make sure in the Serato DJ software your CROSSFADER is set all the way to the right. Check that the LINEAR option is selected. To get to this option, click on SETUP then the MIXER tab.

      If after checking this you confirm you're still having issues with your crossfader, then contact tech support. Log onto http://www.numark.com/contact to contact tech support.
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  • if this seems to be a standard issue for the NS7ii then why not have a recall, obvisously Numark has made there profit off this product, so why not respect the customers who supported Numarks signature product and make it easy on this well known ongoing problem. anyother respected corporation would have and put customers first. reason being I have the same issue.
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  • I’m frustrated
    hi i am also having this issue, it's really frustrating for me as a cut dj that's what i do i paid good money cuz i wanted the best of the best, not to be struggling with these issues 2 months after purchase!!!!!
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  • I also have this leak issue. The trick for me is to turn off serato, reinstall the numark drivers then restart the NS7 and the laptop.
    Plus before any show i test the fader. Its a firmware issue not hardware
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  • I'm having this leak issue as well. Mine leaks when my fader is all the way to the right as i scratch with my left hand so i obviously have cut out of the right channel more. My unit is not even yet a month old. I'm very disappointed with this. After spending $1500 i expected the best of the best. I'm very disappointed that my device has started having hardware problems in such a short amount of time.

    I had an NS6 and even that never had such an issue this fast.

    Very UNHAPPY about this
    • Hello Roulette,

      Open up your Serato DJ software. Make sure your Crossfader Contour on the NS7II is turned all the way to the right. Under the SETUP -> MIXER -> CROSSFADER section, ensure that your CROSSFADER is turned all the way to FAST. Sometimes by default, you'll see that positioned just a little before FAST, not completely there. Also, make sure you're on "Linear" too. See below.



      Let me know if this helps. If not then please contact our technical support team for assistance. Log onto http://www.numark.com/contact to contact tech support.
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  • My crossfader also went this way. My 3 weeks new one is also going now...(and all my filter knobs)
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  • They removed my comment because they claim "it was designed to insult or slander the Numark team and [their] products. " This is 100% untrue. What I said was that the filter knobs would be replaced with the same design that wears out quickly. This is what technical support via telephone has told me. I would like to voice my opinion that this is not a fix, but a temporary band-aid solution (at great cost to myself), that does not address the problem at hand. Thank you and please do not remove my comment.
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  • I'm afraid that this problem is NOT "solved". My new fader is bleeding more and more everyday. I read on the Numark website before purchasing the NS7II that the "CP-PRO digital-VCA crossfader is outstandingly durable with low wear for a long life."

    I personally do not consider two-three weeks a "long life".
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