I’m frustrated

Numark Mixtrack 2...No sound from headphone cue.. HELP!!

Hello. I have the Mixtrack 2. I am not getting sound from the headphone cue. Both Cue buttons light up on the controller. You can not hear any sound from the headphones. These are the things that I have tried. I must mentioned that I have only had the controller for two months. I am going crazy tring to find a answer. It just suddenly stop working.
Things already done.
10. Reinstalled Serato
2). verify headphones work on another device
3). used another laptop and installed serato(same issue)
4) veiwed all sound setting on laptop.. no luck
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