Numark NS7ii - platters spinning in reverse at high speed. Not able to start any song as a result.

I purchased an NS7ii. You can view my issues here:

https://www.youtube.com/watch?v=1iWRl...

I thought rolling back to 1.7.8 and 1.7.7 might resolve it. Now, both platters spin backward. Is there any solution to this? Was I sold a faulty unit?
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