Problem with NS7 2

I have a problem with my NS7 2. I will setup to play and after playing for between 15 to 20 mins my board will freeze. All lights will freeze at the last position that they were in platter continues to spin but no sound. The sound will eventually come back but I have no control until I reset everything board and laptop. I have updated the firmware on it and software. Now I can connect my laptop to my friends NS7 3 and I have no problems. I can connect his laptop to my board and the same problem happens. I need some help to figure out where to start in fixing the problem. I currently unable to use it at all.
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  • Your board sounds f'd dude..... try the usb cord for sure, there's a way to calibrate it as Well, it's super easy not like the ns7i was.... look it up. It's for sure your board though.... if your laptop worked fine on another and a different laptop on your system did the same thing. Try the firmware updates again, but in all the yrs I've owned a ns7i or ns7ii I've never heard of a board doing That, sounds pretty messed up, possibly toast. Try the calibration and all firmware updates, that's all I got for that issue..... as it can't be your laptop.... but if your usb cords f'd that could do it but I'm sure you used a different one while trying to fix. Sorry couldn't be more of a help on this one.
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  • Hi Dustin,

    Thanks for posting. 

    This is not a firmware-related issue. Can you please provide me with your full system specs, as well as the version of Serato you're using? Make sure that you've installed the latest driver for your operating system by visiting the product page on www.numark.com. I would also recommend that you optimize your system if you haven't done so already:

    I would also like you to try the following:
    Sometimes I have found that removing the device from MIDI Studio Window (Mac), lowering the Maximum Screen Updates Per Second (Windows & Mac) in Serato DJ and adjust the USB buffer settings, improves the symptoms that you are having, and in some cases completely resolves the issue. See the steps below.



    Removing a Device from MIDI Studio (Mac Only)

    1.         Open a new finder window and navigate to Applications > Utilities.

    2.         Double click Audio MIDI Setup.

    3.         Select Window from the top menu and click on Show MIDI Studio is checked.

    4.         With the Numark controller disconnected, click the Numark USB Audio Device.

    5.         Click Remove Device from the top of the MIDI Studio window.

    6.         Under the drop down menu, select New Configuration.

    7.         Type of the name of your New Configuration.  Ex: Numark Controller.

    8.         Reconnect your Numark Controller.

    9.         That’s it. 

     

    Lowering the Maximum Screen Updates Per Second & Increasing USB Buffer Size (Both Windows & Mac)

    1.            Open Serato DJ.

    2.            Click Setup from the top menu.

    3.            Click the Library + Display tab

    4.            Adjust the Display slider to 20 or 30. If you still experience clicks and pops after setting to 20 UPS try lowering the slider.

    5.           Click the Audio tab

    6.           Adjust the Audio slider to 10 or 20.  If you still experience clicks, pops and dropouts then set your latency settings to 20.



    7.           Close the Setup.


    Let me know how this goes. 
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