Serato DJ not connecting with brand new Numark NS7II

I just took my Numark NS7II out of the box, set it up and connected to my laptop after downloading the latest Serato DJ from the Serato site. My computer is a Mac running OS X 10.9.5. I cannot get Serato DJ to connect with the Numark. It sees that it's connected via USB, but fails to after the one minute time limit. I've also noticed after going through some troubleshooting tips that nothing from Numark shows up in my MIDI Studio. Lastly, I've confirmed that the computer will work with other controllers. Looking for quick suggestions since I have to wait until Monday before I can talk with Numark customer service.
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