I’m frustrated

After changing computer, my Serato software isn't reading my music on my external hard drive

I recently got rid of my windows laptop and bought a macbook pro laptop as this seems the way to go. I have been re-setting all my cues and re-formatted my external hard drive to mac. I already set many cues to many songs. Up until recently, when i load the NS7II on my mac, it idols and sits there doing nothing. Then when it does go thru i look for my songs in my external hard drive and they are missing in the NS7II. Am I better off saving all of my songs on my mac? I thought there was a temporary file that it saved it to when i set my cues? Please help with suggestions as i have a party to gig at REALLY soon....Would re-installing serato program help the problem? Would forcing the macbook pro to shut down cause this problem?
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  • Hello Dave,

    Thanks for the post. I'd like to help! It sounds like you need to relocate your files and rebuild your Serato DJ database. This is not hardware issue but it has to do with your Serato software and your song database. Serato DJ has a great built in feature which can relocate your music if it has been moved to a different location on your computer. This link here will give you a quick run down on using the relocate lost files files feature effectively.

    One of the most important files used by your Serato software is the database V2 file. This is stored in the _Serato_ folder in the Music folder on your internal hard drive, and in the _Serato_ folder on any partitions and external hard drives that your Serato software has accessed.

    The database V2 file stores your library information such as whether a track has been played, whether a file has had its overview built, which tracks are corrupt, which tracks are from your iTunes library and much more.

    Unfortunately sometimes this file can become corrupted, and you may notice odd behavior with your library. Symptoms of a corrupt database can be green "played" files not saving or ID3 tags being re-read every time on startup. Creating a new database V2 will fix this and is easy to do. Click on the link here to help you out: Click Here
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  • I’m hopeless
    I unistalled serato ns7II and reinstalled it to see if that made any changes. It didn't. Went inside the external hard drive (not through serato) and my music was all there as if nothing had happened but when i tried to open the external hard drive and find my music through serato, it was forever loading to open the file. In the end the file never opened. Not allowing me to relocate my lost files. And when exiting serato it keeps loading to exit for a long time.
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  • Hi Dave,

    The hours of operation in the Technical Support department are 8:30AM to 6:30PM EST Monday through Friday. Please note that next Monday, August 10, the offices will be closed due to a state holiday, but they will be open again on Tuesday for normal hours of operation. I hope this helps!
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