Cannot run Ribbon Hero 2. Re-installing doesn't work.

  • Problem
  • Updated 3 years ago
I can't run Ribbon Hero 2! I've had a similar problem with the first, but never got a response. In the first RH, I couldn't earn any points even when I completed the tasks required by the challenge. In this one however I just get an error message telling me to try to re-install Ribbon Hero 2. Which I've tried to no avail. Anything I can try? I really want to try this game.
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Karlo

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  • sad

Posted 4 years ago

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Abhishek Agrawal, Official Rep

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Hi Karlo,
Sorry to hear you are having trouble with Ribbon Hero. Are you seeing an error message while trying to install or while trying to run the program after you have installed? What is the exact error message you see? Lastly, what operating system and version of Office are you using?
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Karlo

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This is the error I get when I run Ribbon Hero 2:



I'm running Windows 7 x64 with Office Professional Plus 2010.
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Chad Waldman, Software Developer

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Hello Karlo. The Ribbon Hero team apologizes for the difficulties you are facing. Ribbon Hero 2 should definitely work in your environment. Are you running any language packs other than English on your system / Office installation? Please note that Ribbon Hero 2 will only work if your Windows & Office language is set to English.

Also, Ribbon Hero will try to log errors and store them in the directory:
%LOCALAPPDATA%\Microsoft\Office Labs\ Ribbon Hero 2\LogFiles

You can access that directory by pressing the Windows Key + R and copying & pasting it into the dialog.

If you have any log files, can you please attach/copy + paste them to your reply.

Thank you again and sorry for the inconvenience.

Chad Waldman
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Karlo

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Thank you for helping me solve this problem. I believe I don't use any language packs on my system or Office, other than setting the spellchecker to Spanish from time to time. Below is a copy of the log from trying to run Ribbon Hero 2 in Powerpoint. There were a few other logs, but they all describe the same error, regardless of the application.

2011-05-02T01:33:02
Failed to hook application
Exception in EnableHooker
2011-05-02T01:33:41
Startup exception
Failed to hookup command reading. Ribbon Hero 2 will not be able to track your Office usage.
at SkillTracker.CommandRecorder.SQMInject.OfficeIdCapturer.EnableHooker.StartInject()
at SkillTracker.CommandRecorder.SQMInject.OfficeIdCapturer.EnableHook()
at SkillTracker.CommandRecorder.SQMInject.OfficeIdCapturer.StartApp(String processName)
at SkillTracker.CommandRecorder.CommandRecorder.HookApplication(String processName)
at SkillTracker.RibbonAddInBase.AddInHelper.HookApplication(String processName)
at SkillTracker.RibbonAddInBase.AddInHelper.HookApplication()
at SkillTracker.RibbonHeroAddIn.Connect.InitApplication(String version, hostApplication appType)
at SkillTracker.RibbonHeroAddIn.Connect.OnConnection(Object application, ext_ConnectMode connectMode, Object addInInst, Array& custom)
Failed to hookup command reading. Ribbon Hero 2 will not be able to track your Office usage.
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Chad Waldman, Software Developer

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Thank you for uploading the log. Can you also tell me the specific version of Office you are running. You can find out by opening any of the Office applications (such as Word) and clicking on File, then Help. On the right hand side under About Microsoft Word, the Version should be listed.

Thank you,
Chad
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Karlo

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Of course. I've provided a screenshot with the info with this post.

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Björn Andersson

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Hi there.
I have _exactly_ the same problem.
Office Pro Plus 32bit on Win7 64bit.

English language on Windows with swedish keyboard layout.

In Office I have English as editing language (Swedish is installed). English as Display and Help language (swedish is installed).

Have tried to install MANY times. the install works perfectly and RH starts with the animation and all. But when Word starts I get the error message.
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Jonas Helin, Official Rep

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The versions of Office you are running are tested and should work. Ribbon Hero is an add-in but needs a deep integration into Office to track usage. The error message you are seeing is that our code to connect to Office failed to connect. We have seen this before but it has usually been related to users running an unsupported version of Office. Re installing Ribbon Hero will probably not work. There is something in your setup of Office that is not as expect but I cannot figure out what... 
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Karlo

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This is strange, I have an older laptop with a similar setup and it works fine. Is there anything at all I can try to make this work?
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Michael Duprey

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Here is the problem we are having...running Win XP SP3 Office 2007 SP 2

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Chad Waldman, Software Developer

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Michael,
You may not have the same problem as Karlo. Can you try the steps described in the solution from the following thread and let me know if that helps.
http://getsatisfaction.com/officelabs...

Thanks,
Chad
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Louis F Olivares

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Please help, I've tried all of the fixes listed her would the solution to the Excel problem work for Word? Hero is listed on both PP and Excel but not in word...I've included screen shots of the problem and my system info.
Pleas let me know how I can fix this...
"a teacher who would love to use this program in helping my liitle 6th graders learn how to use MS Word as a tool to be sucessful" (I've been trying for 2 weeks)
louis.olivares@ocps.net
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lindy

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I also can't run ribbon hero 2. My computer is only 2 weeks old and we're using windows 7. I previously used office 2007 and windows xp and I was confident. Now we've upgraded to office 2010 and windows 7 and everything seems strange so I want the paperclip to help me when I get stuck as I'm not really computer savvy. When I try to run it, it's coming up with some message about the .msi file being suspicious. I don't even know what a msi file is, so I don't know what to do.
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Chad Waldman, Software Developer

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I'm sorry you are running into problems. The msi file is the installation file for ribbon hero (RHSetup.msi). If you downloaded it from Ribbonhero.com, it is safe and you can ignore the warning you are receiving. Do you know what program the warning is coming from? Maybe an antivirus software? Can you ignore it and still install Ribbon Hero?

Chad
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Sarthak Mehta

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i am also not able to run ribbon hero 2 setup . i have installed it many a times but the ms word 2007 does not have the icon of ribbon hero 2. i have windows xp and a 32 bit computer . please help
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Sarthak Mehta

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i am also not able to run ribbon hero 2 setup . i have installed it many a times but the ms word 2007 does not have the icon of ribbon hero 2. i have windows xp and a 32 bit computer . please help
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Ron

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Similar problem. Office 2007 32 bit on 64 bit windows 7 system. Ribbon Hero Application error. 0xc000007b, the application was unable to start correctly. Something to do with the 32 bit and 64 bit systems