Why would I pay OnTrac for overnight delivery if they can't get it to me on time?

  • Problem
  • Updated 9 months ago
My company ordered a game through Amazon.com for one of our departing co-workers. It was his going away gift. His last day was a Thursday, and I ordered the game Tuesday night, before midnight.

Thursday rolled around, and still no game. After digging through the Amazon interface, I found out that a company named OnTrac had been contracted to deliver this package. I finally found their Web site and called them. They told me that it wasn't going to arrive at 5 p.m. on Thursday because they didn't have enough drivers to deliver their packages. They said it might arrive on Friday.

Our co-worker walks out at 5 p.m. that Thursday. No package. No gift.

Why would Amazon contract with a company that can't even deliver an overnight package on time? I won't be paying for any more shipping via OnTrac, and I'm calling Amazon to complain, get a refund, and ask them to consider dropping their contracts with OnTrac.

I hate you, OnTrac. I won't ever use your service again. Worst first time experience ever.
Photo of Eric Suesz

Eric Suesz

  • 4 Posts
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  • hoping you fail

Posted 6 years ago

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Photo of OnTracRob

OnTracRob, Online Help Guy

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Official Response
Hi Eric,

Thanks for sending the tracking number; I reviewed all the details of your delivery.

Rest assured that all the comments on this thread are analyzed, studied, reported and combined with many other procedures aimed at providing the best delivery service possible.

If anyone has a question about a specific delivery, please email webcustomerservice@ontrac.com and use the OnTrac tracking number as the message subject. We're also available via phone at 800.334.5000.

Thanks,
rob
rob@ontrac.com