I’m angry

Blocking OpenCandy permanantly

I want to know how to stop OpenCandy from installing ANYTHING on my PC in the form of a file .dll or registry entries. I've contacted you 3 times via email, but you've ignored each one, and I am not interested in any claims that your software is safe, I just want to know how to permanantly block OpenCandy from now on.
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  • Adrian (Official Rep) April 03, 2011 17:20
    You have two questions;

    1. How to prevent the OpenCandy DLL from being temporarily unpacked from an installer that uses it

    2. How to prevent the OpenCandy DLL from adding any registry entries to your PC

    1. You have two choices; when running an installer with OpenCandy pass the /NOCANDY command line parameter to it, or simply don't use the installer.

    The developer of the software you have downloaded has decided to use OpenCandy as a way to make an income, by promoting other software to their users during the installation of their software. If you don't wish to see any recommended software (which you have complete control over accepting or not) - then don't use the developer's software.

    2. The latest version of OpenCandy does not add any registry entries to your PC.
    • ok well basically thats all a lie, my AV blocked the apparant use of OC, and yet there was still a .dll and registry entries for opencandy, the installer is brand new only released 2 days ago, so it DOES create registry entries. Your shady software installs regardless of even AV's blocking. Thats backdoor like behaviour. I am entitled to lifetime free updates from the developer, therefore I will always be using their installers, so I will sandboxie and try this /nocandy switch, see if it works, but I don't trust a word you've said.
    • Oh, by the way, how do I add the /NOCANDY to an installer ? Make it clear please, so everyone can understand it.
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  • Adrian (Official Rep) April 04, 2011 04:25
    The installer you're using may include an outdated version of OpenCandy. The latest version does not use or create registry entries. Your computer may have registry entries from a previous version of OpenCandy. You may freely delete those. Instructions are on our FAQ page: http://www.opencandy.com/faqs/#openca...

    As I stated, you can't stop the OpenCandy DLL from being unpacked by an installer. Your AV software can prevent the DLL from being written to disk, from being loaded and used by the installer, if setup correctly. Not all AV software enabled such configurations.

    I understand your concerns, however it is misplaced. OpenCandy is a legitimate method for software developers to make money. OpenCandy is used by many well respected companies, including Microsoft, Symantec, and other leading software companies.

    To use /NOCANDY, run the installer from a command prompt with the /NOCANDY command line option. For example: setup.exe /NOCANDY. This will prevent the installer from loading the OpenCandy DLL.
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  • No, sorry, unacceptable, it's behaviour is like a trojan, and the fact that it unpacks it's .dll and creates registry entries proves this. Even after the installer was finished the .dll was still on the PC, so you tell me why that happened ? The installer is brand new from Image Line, so it's using your "latest" adware/spyware software. Also there were registry entries for OpenCandy which is where you've stated that the information that you collate is stored for the next time.

    You claim to be a legitimate company, yet you offer products such as SweetIM etc, which is packed full of spyware/adware and MALWARE, so basically you make money and to hell with people's computers. There is pressure for the company to drop Opencandy, and hopefully they will see sense and dump your spyware. Thankfully you couldn't buy off all the AV companies so we can still rely on them to block your spyware. Your company isn't legitimate, it is a complete JOKE. I hope OpenCandy becomes a distant memory soon.
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  • Adrian (Official Rep) April 04, 2011 14:29
    Jay - it's clear that your mind is set here. It's difficult to reason with someone that can't be reasoned with - therefore the following message is for anyone else that is reading and wishes to form their own educated thoughts.

    All the major AV companies, including Microsoft, Symantec, AVG, Avast, and Sunbelt, have looked at our software and practices and agreed that the latest version is malware free. I can assure you that those companies can not be "bought off".

    OpenCandy never collects personally identifiable information. For a detailed account of all the information collected, please see the following page: http://www.opencandy.com/what-informa...

    Again I highlight that OpenCandy is a service for software developers to make money, without compromising the rights of their users. This is done by showing an ad for another piece of software during the installation of their software.

    Each developer hand picks the software recommended, from a list of software products that have passed a set of policies that are designed to protect the user. You may read the policies here: http://www.opencandy.com/software-net....

    The recommended software is never installed without the users consent. The user selects "Install" or "Do not install" on the recommendation screen. In addition, all software installed is easily removed from the user's computer. This is part of the policy above.
    • view 2 more comments
    • Eset Nod32, Totalvirus, and a couple more true anti-adware systems found it too
    • Trojan Killer also found it
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  • Adrian (Official Rep) April 04, 2011 16:19
    OpenCandy was never flagged as malware. Microsoft had an issue in regards to a partner of OpenCandy missing the EULA in their installer, which we quickly had fixed. Less than 1% of people that have used OpenCandy were impacted. A cascading effect resulted in a bunch of false positives, which we quickly corrected.

    The latest version of SweetIM is not flagged by Microsoft, Avast, BitDefender, McAfee, Panda, PCTools, Comodo, TrendMicro, or Sunbelt. This is the version on our network. We don't allow software onto your network that is flagged as being malware. If you have found it flagged, please let me know what AV software and where you downloaded SweetIM. I'm more than happy to investigate.

    We based our policies on what we believed protects the user, and incorporated the guidelines and suggestions from the Google Software Principles and Microsoft Privacy Guidelines for Developing Software Products and Services. We're always improving our policies and welcome feedback and suggestions.
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  • ok here's an idea, don't let opencandy store a single file on the PC, or create a single registry entry. Put a list of relavent offers in the installer, and put them up as offers during the installer, and have an up to date list of all companies you recommend on your website with links to the various sites specifically showing they are not spyware/adware/malware like the SweetIM, which I wasnt stupid enough to download btw. Make OC purely to offer relavent software from reputable companies that have never been flagged as spyware, and that OC does not collate information or store a single thing on the PC even if it's temporary. That also stops the installer using the internet , which is what OC does, by trying to "phone home."
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  • Adrian (Official Rep) April 04, 2011 23:53
    Jay - we try to accomplish this where technically possible.

    - OpenCandy doesn't create registry entries (previous versions did).

    - The installer must unpack the OpenCandy DLL so the installer may use it to retrieve a list of recommendable software. There is no way way around this. What we do is unpack it into the temporary directory, and it self-deletes after the installer is finished. Except when the installer engages with the DLL, it's never loaded into your system. Once the installer unloads the DLL, it's just a dumb file and can't "run itself".

    - If the user accepts an OpenCandy recommendation, we must be capable to download it - and therefore the DLL is used as a download manager. Once the download is completed, the DLL self-deletes.

    - One, and only one, relevant offer is presented in the installer.

    - Confidentially limits which partners we can list on our website. Here is a list of partners we have been given permission to share: http://www.opencandy.com/discover/. Some partners wish to remain off this page for competitive reasons.

    So you didn't actually download and run SweetIM through an anti-virus software product? I recommend doing so if you wish to make the statement that SweetIM is malware.
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  • http://www.mywot.com/en/scorecard/sea...

    Until this rating changes, my opinion doesn't change.

    Incidentally

    http://www.mywot.com/en/scorecard/ope...

    Lepoards don't change their spots.
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  • Adrian (Official Rep) April 05, 2011 17:11
    Jay - you're entitled to your opinion.

    Here's some data for others that wish to form their own opinions.

    SweetIM virus scan results against avast!,AVG,bitdefender,kaspersky,nod32,panda, and more. All found no viruses.

    http://virusscan.jotti.org/en/scanres...
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  • That's hardly my opinion, just those who were unlucky enough to download SweetIM software and get infected with malware. I thought I was pretty clued up with blocking things getting to my PC, seems I wasn't, after all your original OpenCandy software managed to log my machine and store things in the registry without me knowing. More fool me eh ?
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  • 2
    To block OpenCandy, add these entrees to your host file:

    127.0.0.1 tracking.opencandy.com.s3.amazonaws.com
    127.0.0.1 media.opencandy.com
    127.0.0.1 cdn.opencandy.com
    127.0.0.1 tracking.opencandy.com
    127.0.0.1 api.opencandy.com

    I recommend using HostsMan to manage your host file.
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