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Students are getting an error message when they try to log in to the training for Children's Literacy Center. The message is "500 Internal Server Error". We are getting this message with IE, Chrome and FireFox. I've instructed them to:
1. Try a different browser.
2. Clear their cache, or
3. Uninstall the browser they're using and reinstall.
None of that helps! Any suggestions?
Thank you for your assistance.
Pamela
I’m
frustrated
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Hi Pam,
Can you tell me exactly which training or content items, they are having issues with? I have seen intermittent issues in Chrome, but tried going into the course, and clicking on videos in IE and Firefox and didn't seem to have issues. Maybe I am clicking in the wrong areas?
Thanks
Open Class HelpComment -
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They are unable to get into the course period.
Pamela -
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Hi Pam,
Even today, or has it gotten better? I actually have tested each browser today, even Chrome, and it seems to be working.
Thanks
Open Class Help -
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Now the left navigation bar isn't showing up.
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Hi Pam,
The team is looking into these issues. When you say left navigation bar are you referring the left navigational bar on the dashboard, (once you are logged in) or are you referring to once you are in the course?
I have had trouble reproducing this error in the last couple days so any information you can share would be great.
Thanks
Open Class Help -
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It's the first screen that the students see. Please see the email below. It was sent to me today.
Hi,
I am having trouble with the online training. The problem I'm having is that when I login it isn't showing any courses available even though I should be signed up. Would you know how to fix this? Sarah.
Thank you for your efforts in trying to fix the problem. -
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Hi Pam,
I was able to reproduce this issue. In these cases, while we are working on resolving this, students can click on the area where it say Children Literacy Center, and the courses will show up in order to click into.
https://www.screencast.com/t/BmB27PHhJ
Thanks,
Open Class Help -
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Hi Pam,
The engineers are still looking into the 2 issues:
1. Enrolled Courses not appearing on left navigation on dashboard. Workaround is to click on the top header and get in the course that way.
2. The 500 error when trying to launch a course.
I haven't been able to see this error anymore, have you had any more students with this issue?
Thanks
Open Class Help -
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