Cannot add Instructor

Hi there,

I want to add Justin Hess ( ) as an instructor to two of my courses, but his information does not appear when I search to add him as an instructor. Yet, when I go to add him as a person (in case I had not yet sent him an invitation to Pearson), it says "The user already exists in the system. Please choose another email." But how come I can't find him?

1 person has
this problem