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I get this error message when I try to open OpenClass:
{"code":500,"status":"fail","message":"Internal Server Error","data":"HttpResponseException"}
..I have restarted Firefox and cleared the cache.
Help! Error message...and school starts tomorrow!
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We're sorry to hear of the error you experienced when attempting to login to OpenClass. Can you please tell me if you are still seeing this when trying to login to OpenClass?
Our teams have identified intermittent errors that occur when logging into OpenClass. We are investigating our server performance and have seen improvement in the last couple of hours.
Thank you for your feedback, Linda. We appreciate your assistance. -
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Hi we just installed open class yesterday. It was working fine yesterday, but today we get the same message all morning so far.
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Okay it's back working now.
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Hi Joseph,
We're sorry to hear you've experienced issues logging into OpenClass this morning.
We are aware of intermittent login issues and are actively working to resolved the issue.
Thank you for your patience. We will continue to update the community of our progress. -
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I’m
frustrated
I am getting this erreo also: {"code":500,"status":"fail","message":"Internal Server Error","data":"HttpResponseException"}
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I’m
frustrated
FYI, I'm continuing to get this error on both Firefox and Safari.
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Hi Susan,
The issue does not seem to be browser specific as we are able to recreate it on several of our supported browsers. You can try to close the browser and to login again as well as clearing cookies in your browser before another reattempt. This has had some success with others experiencing the problem.
Thank you for your patience as we work through this issue. -
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Having the same problem. Getting this error {"code":500,"status":"fail","message":"Internal Server Error","data":"HttpResponseException"}
Tried on 2 different computers with 2 different browsers.-
Looking at the dates above, the issue was occuring 9 months ago. Have you found a solution because we are experiencing this issue May 17, 2013?
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We are sorry to hear that this issue has popped up again!
We would like to help troubleshoot this further. Can you please provide the browser and operating system you are using? Also, can you please attempt to clear your cache and cookies and try to login again? This information will be helpful as we look into this issue -
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I’m
dissapointed and confused
Hi I have recently looked into adding Open class to our google education apps, we have not yet gone live but have been testing it. So far the only account that works is the administrator account. We want all users to login with a their google account by going to more at the top and choosing openclass. However this is the error all the other users receive.
The users were manually added as email address weren't set up at this point, apart from the admin account. I believe this may have something to do with it. However because deleting an account isn't possible I can't reinvite a user.
{"code":500,"status":"fail","message":"Not Found","data":"HttpResponseException"}
Please help us solve this problem so we can use openclass-
This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Google Apps users are receiving an error when clicking on 'OpenClass' from the 'M...
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EMPLOYEE
Linda Howard