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Storage Limit in File Manager

Hi OpenClass Team,

I am well aware that OpenClass users can upload files in a course, and all these files can be managed by clicking on "Manage Files."

Just a couple of questions. Where are these files stored? Clearly, they are not stored in Google Drive. The other question is, what is the maximum capacity of this storage?

Looking forward to your quick response, as always. Thank you!
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  • EMPLOYEE
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    Files loaded to the File Manager in OpenClass are stored on our internal databases. These databases are replicated to a data center every 15 minutes and applied with a six hour delay. The databases are on clustered servers so if we lose one it will failover to another server automatically.

    Unless you're planning on loading terabytes worth of data, you won't need to be concerned with maximum capacity of total storage in File Manager. In terms of loading a single file, 500 mb is a good baseline however you are able to load larger files with success if you're running online with a good connection speed.
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  • Hi OpenClass Team,

    I have been informed in the past that I should not worry about the maximum capacity of the File Manager. How about its security? How safe are the files uploaded into the File Manager?

    Thank you.

    This reply was created from a merged topic originally titled
    File Manager Security.
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  • In our humble opinion, files uploaded to File Manager are about as safe as safe can be.

    Our response to your post above regarding file storage limits points to the failover procedure. In addition, files uploaded to the File Manager are replicated to our data center every hour. Also, the content is snapshot every four hours - nightly and weekly - and is backed up to tape every quarter. The databases are replicated to the data center every 15 minutes and applied with a six hour delay. In addition, the databases are backed up to tape every day.

    As mentioned previous, the databases are on clustered servers so if we lose one it will failover to the over server automatically. The Netapp filers where the content lives are setup in HA pairs so if we loose one it will failover to the other as well.

    We hope this information is helpful!
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  • Hi,

    Thank you for the quick response. I would like to ask another thing. If I am not mistaken (I have read one of the topics here), some Pearson employees have access to all the files uploaded in Google Drive. OpenClass team had reassured users that they will not use these data. Does this also apply to the File Manager? Do some employees have rights to access all the files uploaded into the File Manager?

    Thank you.
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  • Files within the file manager are only accessible by the owner of the course and users enrolled into a course within your OpenClass campus.
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