Account issue


we did a trial purchase in the shop and when we had to make an account, there was a problem with the security question.
we had to answer it 3 times before the answer was accepted. (3 different questions). 5x5 equals 25, thoug it gave An error.
this might scare or turn down customers.
Any experiences, advise or a solution, pls?
oh yeah, the first 2 questions were posed in dutch, the third in English.
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