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There are other online methods of getting your password reset. If you input your PayPal email address and then click on the password link below the password box (be sure it's the password one, and not the email one).
Read the following instructions carefully, as there is a link on the landing page to confirm your account through information that's already on file. If you know certain details about your account, you'll be able to generate a new password, or contact someone from customer assistance for further help.