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I’m FRUSTRATED

PayPal ask me to add a new credit card??

I have joined PayPal since 2006 and my account is verified and linked with 2 credit cards. I just started to buy goods from eBay only this year.

But when I want to pay for what I have won, PayPal often asked me to add a new Credit Card. I have linked and verified 2 of my credit cards and still got the same problems. The available credit of these 2 cards are more than enough for me to pay for anything that I bought.

I have contacted the support many many times and no one seems to care. All they ask me is just to be patience and keep trying. No any real solutions were provided. I wouldn't mind submitting any other proofs or verification if needed in order to be able to pay items I have won. But none were asked.

As I am new in eBay and want to maintain a good record, this won't help me in achieving that.

Here is my screenshoot:


My main complain is that nobody from PayPal even tried to solve my problems. All they could come up with some stupid excuses without telling me the main reason for this to happen or how do I solve it. After several inquiries, all I get is a reply like this:

Dear Gunawan Cuaca,

Thank you for inquiring as to how to restore access to your account.

PayPal is constantly working to ensure security by regularly screening
the accounts in our system. We recently reviewed your account and need
more information to help us provide you with secure service. Until we
can collect this information, your access to sensitive account features
will be limited.

To return your account to regular standing, please complete the
checklist items indicated when you login to your account and click on
the link provided on the "Account Overview" page.

The link will appear as: "Your account access is limited: Click here for
Details."

Once you complete all of the checklist items, our Account Review team
will review your case and send you an email with the outcome of the
review. Cases are reviewed in the order they are received.

We regret any inconvenience, and we would like to restore your access as
soon as possible.

Please do not respond to this email, as responses to this message will
not be answered.

Sincerely,

PayPal Account Review Team

This email is sent to you by the contracting entity to your User
Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal (Europe) S.à
r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:
5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118
349.

------------------------------------------------------------------------
Note: As always, make sure that you are logging into a secure PayPal
page by looking for 'https://www.paypal.com/' at the beginning of the
URL.
********************************************

--------
Form Message
customer subject: I have a limit?
customer message: Additional Information: 'I have not receive any answer
from my last inquire. And I still have the same problem for paying my
sellers. I have # credit cards already linked in my account and both
were confirmed/verified. I thought a confirmed/verified customers do not
have any limit in sending/paying sellers???

This really makes me look BAD!!!!

What else should I do???

I have this message while trying to pay:

You have reached a limit on your ability to send money. Please link and
confirm a debit or credit card to lift this limit.

Please advice as soon as possible.

Thank you...

Best Regards,
Gunawan Cuaca'

=======================**end of quote**===============

The ugly thing is that the PayPal support reps doesn't even have any idea what I am talking about. My account wasn't on-hold or suspended or need any account restoration. I can't find nothing that ask me to do anything like what he/she said about account restoration on my Account Overview page. I bet he didn't even check my account like he/she said in his/her mail.

And worst, there were no emails or names for me to follow up or contact as I can NOT reply to his/her mail. That means I have to lodge another inquiry and re-explain what is my situation.

I just think this is stupid...
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