Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m angry.

Unauthorized Account Use Claim was wrongfully denied!!

My account was compromised and Paypal's response was, "we have completed our investigastion of your case and, as there is insufficient evidence in support of your claim, we have denied your Unauthorized Account Use Claim." I have no desire to ever use Paypal again, but my issue is that the only way Paypal states I can remove the limitations on my account is to reimburse a chargeback. I have no intention to reimburse a chargeback because I didn't purchase anything to produce a chargeback in the first place. I just want to close my account. My account was compromised and Paypal is unwilling to help!
1 person has
this problem
+1
Reply
  • Hi Afr0dite-

    There are some details here that need to be looked into further. Are you saying that someone collected funds through your PayPal account and then a buyer disputed a transaction? Or that someone used your account to buy something? You mention that you'd have to reimburse a chargeback to lift a limitation, but don't mention if documentation provided was insufficient or if documentation wasn't provided during a requested window of time.

    You can email me directly at paypaljason@ebay.com with your first name, last name and email address on the impacted PayPal account, but I need to have a better understanding of what occurred in order to direct your concern to the right team.

    Thanks,
    PayPal Jason
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Have you gotten any satisfaction with this issue yet? I am hoping that this site will help with my similar paypal issue. I also got a reply from Jason and I'm hopeful that he will help.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • i had someone 2 days ago do the same to me .hacked into my account changed password and email address and withdraw £1, £1,£139.00 into 3 different accounts..i notified paypal soon as i saw the emails in my personal email box..they looked into it ..i got up thi morning and checked email to see how case was progressing they sent me mail saying they could find no evidence of unauthorised use of my account as i am out of pocket of £141 pounds...what do i do ?does anyone know how to take this further? how is it someone hacked into my account and paypal say no they dont see no evidence of it....help

    zam
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated