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I’m frustrated

Waiting for Paypal Account Limit to be withdrawn...

Paypal recently limited my account b/c of "unusual activity associated with your PayPal and eBay accounts that present a potential high risk."

They providied three steps to remove limitations:
1. Confirm social security number
2. Update phone number (my old cell phone no longer in service)
3. Provide proof of shipping (which i did by including tracking numbers for each shipment i sent out)

Im wandering how long do i have to wait until Paypal waive off the limit on my account?

I'm a legit seller on ebay, have all positive feedbacks, and never ripped anyone off. But b/c of this "limit" on my paypal account, i can't sell nor auction items on ebay. So not only am i losing money from shipping fees, but business have now stalled on ebay as well.
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  • Hi Silkcru007-

    Please contact me at paypaljason@ebay.com with the email address associated with the PayPal account with the limitation. This will help me determine the specifics of your situation and how we can resolve this for you.

    Thank You,
    PayPal Jason
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  • I’m frustrated
    i have the same problem too. but i recieved a payment from a person because i painted their house and they paid me. because the person that paid me account had a problem in it they limited my account and i can not use it anymore. i did not do anything wrong but then i got screwed for it. and i can no longer use their wonderful services which i love. not i am just done for i guess. now i dont know what to do. someone from paypal please unlimit my account. please
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  • Were you using Personal account? This seems to be standard PayPal policy.
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  • Paypal also has the same limit on me. I dont know why. all I know is that as soon as I received $100 in my account they set this limit. when I try to put in the social security number it says it is being used on another account. iIhave called Paypal and they say i have another account opened, but i dont remeber any of the information I used, it was a long time ago. The paypal customer service wont help me at all. Please someone help!!!!
    I need to sell some things on Ebay to have money for Christmas.
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  • Hi Pianoplayer-

    Please contact me at paypaljason@ebay.com with your first name, last name and the email address associated with your current account.

    Also, in the future, please begin a new thread if you have an account issue so that we can track your issue on an individual basis without other posters being re-notified.

    Thanks,
    PayPal Jason
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  • I’m sad
    How long does it take for my address to be varified?
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  • Hi Nimoy-

    Verification depends on the requirements for your country. Some countries go through a process via bank account, some by credit card. In each case, verification relies on providing PayPal some information from your bank or credit card statements that confirms you are the owner of the bank account or credit card. For banks, it's telling PayPal two small random deposit amounts we send to the account, for credit cards, it's telling us the 4 digit number that appears alongside a charge from PayPal on your card statement.

    In the future, please begin a new thread for your questions. We are able to maintain a presence on Get Satisfaction by tracking the number of customers we help, and it keeps others from being copied on answers to questions that might be specific to your situation.

    Thanks,
    PayPal Jason
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  • My account has been limited for some months, i've verified my account but still it is limited
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  • I’m frustrated
    I want to spend my money on my paypal account ive got £2.28 and my account has many limiation because am under 18 so can i buy someting so cant i because if i buy something on ebay that the only source of money i have dont have a account
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  • I’m frustrated
    Good luck, I have had two paypal accounts, and one has been frozen for over 180 days with money still in it and they have now froze my second one with almost $500. I buy gaylords of items and sell them and now that want sale reciepts and everything else. i am going to have to see a attorney, they already have several law suits as it is. should have known better then to give them another try, they are not federally regulated so they do what they want, we need to write our congress.
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  • Want to hear about a night mare PayPal situation!!! This is unbelievable......
    They locked my account two weeks ago. I operate a major online retail business that processes up to 100,000 dollars a day in transactions via paypal and Credit Card...We recently decided we would like to offer PayPal on our website!! We thought it would be convenient......I was wrong about that....I am at the time of this email been on hold for over 30 min with paypal.....The first day they locked our acct they asked for 7 different documents in order remove the restrictions...I promptly delivered them....They said it would take up to 48 hours to release the acct...so 48 hours went by and no one called me or released the acct...I decided that if I want access to my 8000 dollars I will have to call them....After going through the spiderweb of ridiculous steps on the phone to get to an agent I finally reach an agent!! The agent told me that I needed to submit another 8 documents before they would release my acct....I was definitely angry but I decided to play along with the PayPal game and just get them the documents.....Again I received no phone call and had to once again navigate the maze that is their phone system....Finally got to an agent and the agent tells me that I need to submit another 10 documents on top of the 15 that I have already submitted!!! while typing my experience out I have now been on hold for almost 40 minutes BTW.....I have called 9 times today and tried to be patient....I am on day 9 of the limitation and have $20,000.00
    in the acct that I cannot get to.....I finally just got to speak to the manager who hung up on me. I knew right away by his tone that he did not want to help me.. His name is Rich at the 888-215-5506 number. Regina was the original paypal employee who locked my acct. She actually called me once yesterday when I was in a meeting and did not leave a message. i have called her over 10 times today. She will not pick up the phone nor will she call me back......If you want to know about frustration with.......Rich just came back to the phone apparently he "fake" put me on hold.......WOW!!! I have just experienced the worst a company has to offer. I have to hand it to the people that I was on the phone with this evening......They kept their cool and aside from cussing and yelling I applied pressure every way I could possibly think of for two hours....They all remained calm..Unfortunately at 9am tomorrow morning we will be starting this all over again as I need my money....I understand security but paypal has pushed the envelope of security to the level of ridiculousness...the documents they request are necessary I agree to a point....but twenty five documents later..6 months of bank statements..Id or drivers license...6 invoices from 6 different vendors..copy of CC statement for card on the acct... a letter on company letterhead stating that we are doing what they requested....copy of the signature card from our actual bank....Business License...Copy of federal tax id document...3 copies of delivery confirmations for packages delivered to customers....copies of utility bills.....and the list goes on....BTW we have been a reputable business for 25 years and have been transacting with PayPal since 2004 with a stellar record!!! Make sure you really want to use paypal before you actually use paypal.....If there is someone out there that can help me at paypal..I am all ears!!!!
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  • Hi, I have submitted 30 documents already and the end part was, they decided to close my account. 30 documents to prove your identity and all of that for nothing..
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  • hey.. i just got my account limitation lifted today! finally after 3 mos of followups!

    my account was limited when their system was breached last jan 2008.. i got an unauthorized payment (altho cancelled) and my account was also used to pay another account all in the same day.

    i just requested for the lifting august this year.. submitted the required doc.. sent email followups via the contact us now in the website.. submitted another doc after a month.. i was only getting their autoresponder that the issue will be attended in 24-hrs.. i sent about 50 emails already..

    2 days ago i sent email to all paypal emails i found on the web.. about 25 of them including the president, cfo and others..

    fortunately today, i got an email from rodrigo assuring me that he'll be looking into the issue.. advised me to change my password & security questions (w/c i did as a first requirement before submiting my utility bill).

    3 hours later.. after i change password/sec questions.. viola! my account is restored!
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  • I’m sad
    Hi, I got the problem and then they solve that problem but my account still limitation. They said "We have reason to believe that your account was accessed by a third party. We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorised third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern." I know it help me to protect my account from the third party. BUT now it protect from ME too. I can't pay for ETSY's shop free and I can't use my money. I contact the paypal by mail. and they always send me the SAME description; we want more information to remove the limitation :(
    well, I sent mail to them 3-4 time(alot) but i got the same mail all time. They just change only the sent name. It means they don't help me to solve this problem or they don't care their customer??? Help me I just want to use my money
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  • I’m sad
    Paypal has STOLEN $3,683.05. I needed my money. :-( They say that I can't get my money for 180 days. This is OUTRAGEOUS! I have zero chargebacks, and happy customers. How are they allowed to just take people's money???

    ONE DAY, PAYPAL WILL PROBABLY FALL JUST LIKE ENRON!! It cannot be legal to continue stealing people's money. That is called corporate bullying.

    I really need my money. Someone please help me get my money from Paypal.
    • I'm so sorry for you. It's what they do. If they don't do it, they don't make money. Even if after 180 days, I highly doubt that they'll give your money. You should file reports to FTC, IC3, Federal Bank Reserve and BBB. Get a lawyer. Let the law handles it. Hopefully all PayPal's officials end up in Federal Prison.
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  • I’m happy and excited
    Hello....

    About 3 hrs back my account got limited.........

    Just now i got my full access back.....
    Guys wen u get ur account suspended.....just follow the rules........

    FIRST STEP :---------

    Login to ur account..... they will ask for a proof (bank account no. or something). do give it properly and carefully. Then they will ask you to change ur password and Security questions.....Do dat.

    SECOND STEP -------------

    If u have Skype.....its good...other wise download it.....
    Dial the PayPal Toll Free no. : +18882211161

    U will asked to enter the primary phone number linkd to ur paypal account..
    U have to wait a bit long........I knw its boring but do wait.

    Someone will pick up.... Tell him the problem and he/she will ask u for a proof again...like last 4 digit of my bank account ( he asked me this )..........
    And ur account will be restored in no time...............

    DON'T GET SCARED........PAYPAL is doing this for us only...for our security....

    Thank You.... Happy Trading
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  • I’m frustrated with PayPal & eBay
    Do not even try to work with PayPal on providing any information to remove limitations. As it looks like they made a conclusion to remove you out of their system and now they only trying to do it legally without any discrimination. They asked me to provide all info and I did sent them Photo ID, Invoices, and all other info. And they still closed my account and eBay also suspend my account as they linked together.

    So save your time...
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  • im great in trouble as pay pal is not secure anymore .they have stolen my 260 pound without any reason.
    they asked for proofs I gave them but they still keep my money .

    anyone please help me out as im badly money less these days.

    email me
    demarcator_1@hotmail.com

    help me for God sake
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