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I’m confused

what is payment under review

What is payment under review?

I just sent a payment to the seller via paypal for the goods that I won on ebay.

On my end, it said transaction status: completed
but on the seller's paypal account it said payment is under review.

I would like to know what does that mean?

We both are long standing ebay and paypal customer.

And I called up paypal twice. the girl told me I will need to either place him a positive feedback or he will need to ship the good and support with shipping receipt in order for paypal to release the fund to him.

Is that true? we both still havent receive any email from ebay or paypal for the instruction.
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  • Hi chloess-

    The information that you received from the employee would be if the seller saw their payment being held, not reviewed. I apologize for the confusion.

    If the seller sees a payment under review, PayPal periodically reviews transactions between buyer and seller and updates the seller within 24 hours on how to proceed with the transaction. Check your transaction history and when it has been more than 24 hours since payment was sent, you may want to check back with the seller to see if they've been advised of the results of the review.

    A payment hold is the condition that would require the buyer to leave feedback or the seller provide proof of tracking to PayPal before the funds were released to them. The seller should have been advised of this in a message from PayPal.

    Thanks,
    PayPal Jason
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  • I’m frustrated
    still no update... over 24 hr already.
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  • CHLOESS: it's been weeks since my transaction and it still says "under review"

    PAYPAL: Don't worry "under review" is a status that's updated within 24 hours.

    CHLOESS: It's been way over 24 hours.

    PAYPAL: [Deafening silence going on 6 months]

    Love it.
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  • I’m sad there isn't a good PayPal competitor
    Very bad. Over 25% of my daily sales are now coming up "under review." My website states "immediate shipping" which I pride myself on doing. Often, buyers pay for overnight shipping, and they need their stuff. Neither me, nor my customers, have time to wait the 24hours to 1 week for PayPal to release the funds. I can't even print the shipping labels if I want to ignore the "review" and send my customers the stuff they paid for. This system does not work for efficient business. Very bad.
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  • I’m angry
    I have had this mind blowingly frustrating experience myself in the past week and Pay Pal seem utterly incapable of explaining what it is they say or think they are doing. In short I'd say that they are clueless on this matter.

    I was collecting a bike and like others could not wait too long, although I did wait 24 hours, even called Pay Pal (expensive phone call) my bank confirmed that the money was being taken, but Pay Pal on the Sellers account still stated 'Under Review' - I think this approach has some merit, but they don;t actually seem to be reviewing anything. In my case they in effect blocked the transaction but still took the money and I had already paid in case, which cost me more.

    Not happy!!
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  • I’m concerned
    I'm a seller, and paypal is "reviewing" a payment I am waiting on. I don't buy the line that they are protecting me from anything, that doesn't make sense. What is there to review? Did they want to pay me? They way to find out is to email them and confirm it, which it seems like they don't do from the responses here. So that's not it. Do they have the ability to pay me? Well, if they have money in their paypal account then that's a moot question. What's left to review? If they're using a credit card as source of payment I can see waiting a day for it to clear, but it seems like a lot of people are waiting much longer than that.

    It probably has more to do with the handling of their cash flow.

    If they take care of it within 24 hours as promised then I can deal with that. Otherwise I'm refunding the charge and asking for a mailed check.
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  • I’m unconcerned
    Update: My payment cleared within 24 hours as promised.
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  • Super lame. I am a seller and I have a payment "under review" because PayPal thinks it "might be risky or fraudulent." Wtf constitutes risky or fraudulent?

    And what is there to review? In this day and age, there is absolutely no reason a payment cannot be instantly cleared. Either the buyer has the money or they don't.
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