What is the difference between Standard support and Premium support?

How can I get more assistance with my MBA Lifecycle survey?

Who can I contact for help with my survey?
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  • Percept Research offers two levels of support assistance:

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    Standard Support: Get Satisfaction Social Support

    Schools receive assistance via our Get Satisfaction social support community and self-service knowledge base. This user-powered community allows you to ask a question, share an idea, or report a problem.

    Premium Support: Dedicated Phone & Email Support

    Schools receive full-service expert phone and email support to answer any of your questions. Premium users will receive a special email address to send questions to our speedy and knowledgeable support team - we respond to email support requests within one business day if not sooner.

    Please note that Premium Support is included in the First Year Development Fee for new users.

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    Schools that wish to upgrade from self-service support to full-service dedicated support may do so by purchasing a fee package that includes Premium Support.
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