Generic Mass Storage?

  • Question
  • Updated 5 years ago
What does this mean?
"Philips Songbird has detected "Generic Mass Storage Device", but no storage media is available at the moment. To enable access, select "Mass storage mode", "USB Drive" or similar option on your device."
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Charlotte

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Posted 5 years ago

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klint

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The MP3 device you have connected to your computer can be connected in various modes, depending on the usage you need. Usually, when you connect it to the computer, your device should ask you which mode you want to activate for that connection. And if you are not asked on the device, it must be somewhere in the paramaters section on your device.

Among these modes, only one will work with Songbird in your case. It is the same mode that makes your device appear in the File Explorer on your PC as a new external drive. This mode has various namings: it can be "Mass Storage", "USB Drive", "MSC"...

What exactly is displayed on your device when you plug it to the computer (and what device is it, to start with)?
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Charlotte

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Thanks again Klint!
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Charlotte

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Klint, it says Charge and transfer. And when I click the Internal Storage of the device (Philips MP3) comes up.
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klint

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Ok, so you have no option.
And still you have that question you posted above?
If you obtained Songbird with your Philips MP3 device, you may also ask for help directly at Philips'.
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Charlotte

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OK I should have understood that Klint!:)
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Jorg

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I have a Philips GoGear Spark 4 GB with Full Sound.

When I plug it in to the PC it says "Do not Disconnect" and after 4 seconds "OK To Diconnect" - that's all.

In the Settngs of the Device there is nothing regarding the way in which the device should be treated - all settings are music related or display related - nothing about USB device, Mass storage or similar.

I'll still get the error message in songbird which says:

"Philips Songbird has detected "Philips GoGear Spark", but no storage media is available at the moment. To enable access, select "Mass storage mode", "USB Drive" or similar option on your device."

Communicating with the device via Windows Explorer and treating it as a normal USB mass storage device there, is fine though.

But since the newest firm ware includes Sonmgboird and this is the only way to get playlists from the POC to msy device I need to communicate with the device via Songbird.
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Charlotte

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Thanks your reply Jorg!

My device says Chooze connection type. Charge and transfer.
I have Philips GoGear Vibe, 4 GB

I ́ll try to understand what you are writing. I got Songbird.
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klint

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Jorg, Charlotte
It seems the Operation system can see your device as a mass storage device, yet another USB device, while Philips Songbird can't.

As you have obtained Songbird by purchasing a Philips device, I strongly suggest you to contact the Philips Support directly, where you will find support specific to your devices.
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Charlotte

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Thanks I ́ll do that!
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Nidhi Singh

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my philips go gear iss facing d problem of generic mass storage device....i dont knw wats mass storage mode and how and where to find it................plzzzzzzzzz help
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Rahul Khanna

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Hey I had exactly the same problem but i fixed it.
You need to download song bird to fix it
u might need to press volume up button to update firmware.
dont remove while updating.
u might have to give few tries bcoz it can fail.
once u will see windws formatting ur disk pop up cancel it
if u see the windows popup windows need to format ur disk 3.69gb in size while updating firmware everything will be fine after updating try to use ur player.and update again if not working mine was stuck with spanish language.but it recovered note ur laptop needs to be connected to internet while updating and player connected by pressing volume up button.I saved my gogogear or it would have been a paper weight.