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I’m frustrated

VIBE Frozen - Re-set won't work

Help!! I have initiated the operation of my VIBE and downloaded some albums from my computer. However, when disconnecting the unit the unit from charging, it shows "downloading 99% complete" and the unit will not turn off or function. The screen remains lit with the message until it totally discharges. I have gone through the re-charging process 4 times and each time I disconnect, it reverts to the same message and locks up!!
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