Helix Board 24 Firewire fail

  • Problem
  • Updated 4 years ago
  • Solved
I have a Helix Board 24 Firewire MKII. This unit has worked great for the last couple years, and then all the sudden I power it on, and the firewire just stops working. Now it's just an ordinalry mixer without the ability to record on my computer through Sonar. Has anybody else had this problem?
Photo of Jason Sims

Jason Sims

  • 1 Post
  • 0 Likes
  • frustrated

Posted 4 years ago

  • 2
Photo of Grant Murray

Grant Murray, Employee

  • 292 Posts
  • 11 Likes
It could be a component or two on the FireWire board is just fried. Depending where you are and how long you've actually had it, you COULD still be covered by warranty. You can get in touch with the distributor in your country for help with that: www.phonic.com/where