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Phonic Helix 18 Firewire with the 32-bit DSP effects engine.

I'm having an issue trying to get the phonic control panel to recognize the mixer. I am running Vista 32bit. with plenty to carry the load of the mixer and any software.

The computer will have an audio sound indicating that the mixer is on and connected. After that, I can't do anything and like I said earlier, the PCP says 0 devices connected. I installed the discontinued driver for the mixer. Well, actually I tried just about every driver that your site offers for the similar model. And that didn't seem to do the trick.

Tried shutting everything down and installing the driver and then starting up the mixer, that didn't work. Tried swapping the cable to the A side and B side and on the front of the computer to the back with the same results. Tried uninstalling the IEEE card and reinstalling it, that didn't work. Wondering if there might be a registry issue maybe? Or I don't have the board set up properly for the computer to see it. Any Help would be appreiciated....
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  • Alright, I switched to a laptop that I installed XP on after doing some research. It recognized the mixer on installation of the discontinued driver. But still reads "0 devices."

    Getting audio sound alerting that the computer is recognizing the mixer, the driver recognized it on installation. Still, I haven't any luck with the unit being recognized by the control panel. Which means no recording. Doesn't make any sense.....
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  • If you've got the original model, you need this driver:

    Helix Board 18 FireWire
    https://phonic.box.com/shared/pcri9m7u4b

    If you've got the MKII or Universal version, you need this driver:

    Helix Board 18 FireWire MKII | Helix Board 18 Universal
    https://phonic.box.com/shared/i0hx4jk2jp

    It could be possible that the software isn't recognizing the device because the incorrect driver is used. These aren't interchangeable so they'll find it hard to recognize the devices properly.

    If you get a pop up that says "windows has found a new device to install" you can try following this window to see if it gives you luck (during the installation process, you could point it to the Helix Board driver).
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  • Grant,

    Thanks for the reply, This was the same driver as I had installed. It shows at the bottom right (with audio notification) that the phonic helix Board 18 is noticed and that it was installed correctly. When I find it under my device manager it shows that it is there. Not under the Ieee 1394 but under 61883 device class bus. Still, under your control panel it shows "0 device(s) connected." When I go to Reaper, it won't recognized the audio. So, I am still unable to record with this Phonic Helix 18 Firewire with the 32-bit DSP effects engine. Could there be a conflict somewhere? Or is there something that I am not setting up on the board correctly? Is there a link for a manual? This is very discouraging....
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  • I would completely uninstall the driver (including the one in the device manager), then restart the computer. Start the installation again and don't connect the Helix Board until you're asked to disconnect/reconnect the unit. At that point connect it and turn it on, and if you get the found new device menu just locate the *.drv file within the PHONIC folders (in c:\Program Files). Connecting the board too early can stop it from being recognized properly.

    It's possible vista's installed an inappropriate driver itself and that's what's going wrong.

    Another possibility is the FireWire cable. If you have another handy, you could try switching it and see if that helps. We've had similar issues with FireWire cables that seem to work but aren't at 100% (for some reason these cables are a lot touchier than USB).

    Also, let me know what kind of FireWire card you're using and I'll see if there's something there that could help.

    You won't be able to find anything in reaper until the 0 device(s) connected issue is resolved; the fact that it's being recognized at all is encouraging, but hopefully it can get up and working properly.
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  • Grant,

    Ok, I've tried it both on vista and XP. Both are giving me the same sort of issue. I tried (on the laptop with XP) a 6 to 4 pin firewire cable which the cable is brand new. That is the only port on that computer. With the same results as I had plugging it into a desktop with XP and another desktop with vista. With a 6 to 6 pin firewire cable. On the desktop with XP I also had a 6 to 4 pin to try along with a 6 to 6pin port. Still same results. They show up on the 61883 class as "phonic helix board 18" but not on your software control panel (0 device(s) found).

    When I install the driver setup software that you recommened and I had already installed. The computer recognizes it and your software must recognize it because I've had one instance that I was booted back and asked me to disconnect and reconnect/turn on the mixer again.

    If I try pluggin in the mixer and turning it on without installing your driver, on all computers, it says the 61883 class "This device Cannot start (code 10)

    On the Laptop it's a Firewire 400/ 1394 IEEE 4pin OHCI Compliant. On the Vista computer the HP FireWire 400/ IEEE 1394 PCI Card 6pin front and back (I've tried both) AGERE OHCI Compliant. IEEE1394. On the other desktop is a NEC OHCI Compliant...

    Thanks for helping out, hopefully we can get this thing to work...
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  • Well it's been 22 days since I've heard anything from anyone on here. I'm guessing there is nothing that can be done? I've had some very inteligent people give this thing a try with the same results as I have had. Is there a firmware update for this machine? It seems as if your company has given up on their discontinued products, which is a shame....

    ......but It just doesn't make sense. I tried it on a MAC pro book with the exact same results. Now I'm up to 5 differesnt computers. The computer recognizes it on start up of the mixer but again it's basically is not recognized as a sound device in any DAW program. Fustrated as hell. Could there be something on the mixer that I'm not doing in order for the DAW or control panel to see it? I can't simply have the same issue with every computer that I've tried it on?
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  • Hi Aaron, sorry for the delay; we had a trade show in the US and some holidays immediately after. But the issue would be the device's FireWire PCB within the unit, there's no other explanation I can see considering every computer gives the same results.

    You can probably apply for repairs and service with our distributor (www.phonic.com/where for their details). If your warranty has run out, you can probably find an engineer who can help repair it pretty easily. Our engineer (who's repaired a good number of these things) suggests just resoldering the capacitors to begin.
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  • It happened to me too, and I was already running it. I downloaded drivers to my card to update and completely lost it
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  • I just saw this:

    The problem:
    In the phonic control panel in the 'Streams' tab, the audio in plug says this: "Connected(0)" where as the audio out plug says: "Connected(1)".

    Since orig posting I have made the output work through the desk, but it's still the pesky input. A vital feature!

    (That didn't work for me, I have nothing showing up in my phonic control panel. There's nothing even there to change)
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  • Jason, I haven't had any luck since day one. Connect (0). And Grant, it's the discontinued model so I would believe tha the warranty has well been expired. Works great as a mixer but that isn't what I purchased it for. Now they want me to send this thing to a company that is ten states away. So, not only am I going to have to pay for shipping (to and fro) I'm going to have to pay to have it repaired. Fabulous....

    Strangely though, It's tough to believe that it's in the firewire board because the computers recognize it (through the firewire) but it just won't recognize it in their control panel or in any DAW as an audio device.
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  • I've reloaded Vista overnight still nothing. I just upgraded from xp a few weeks ago and it recognized everything from the start,,idk what the heck is going on. I read in another help listing something about a usb/firewire button on the board,,I have yet to find that either, you seen one?
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  • Is your little blue firewire light on when you're plugged into the computer. (mine is) I might try getting a ubs/firewire cable and see if that works, just pisses me off when the damn thing was working already!!!
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  • ok I think I got a lil further First go to the control panel uninstall the driver you have, go to c:programfiles and delete the phonic folder. Restart the PC go to Control Panel, add hardware, let it search automatically, it won't find it, click next. scroll down to sound video game controllers, double click it , click on have disk. Take that to wherever you put your driver file and load it from there. you may have to repeat everything up until the have disk spot cause you can now see that there is a phonic listing. you'll see phonic mkII and a phonic universal I did both. It definitely something cause now I'm getting a this device cannot start (code 10),,,I haven't shut down yet and I'm praying to God I got it,,,,tbc!!!!!
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  • I’m frustrated
    Hell no,,,,,rotten mother f***er!!!!!!!!!!!!!!!!!!!! I'm about to go get a usb cable for it. Through this I just realized that somehow my firewire line got plugged in backwards at the pc,,,,,thinkin maybe I messed it up. idk,,,the little blue light is still on telling me its getting something from the pc and what the heck is a code 10 error and where do i go to tell it to kiss my butt! Maybe it tell us something though cause as far as we got before was the driver loading only to tell us to turn the device on,,,idk about you but this is the first I've seen anything with a phonic name in the device manager listing since the problem started WOULD SOMEONE SMART PLEASE HELP!!!!!!!!
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  • Sorry, I don't have the mkii or the universal. Mine is just the phonic helix board 18 firewire It's a discontinued model that I can't seem to get working. It's a very good mixer but that isn't what I bought it for. I'll try to delete the driver yet again and let the computer find it but I also have gotten an error in the past as well Try checking out all the forums. They have some useful info on your model Google it. Wish I could shed more light on it for you but I'm pretty new to the FireWire concept. Guess I'm going to have to crack he open and try soldering some compacitors.
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  • Hi

    In my search for answers I just found this thread. I'm having the exact same problem and it's driving me nuts.
    A couple of months ago I was helping a friend to do some demos for his new cd and about 2 hours before he came I started everything up and checked that it all was working as it should - and it was.
    When it was time to start recording there was simply no signal at all going into Cubase!
    No one had touched the computer (xp prof.) between my check and the time of rec.

    Just as you I have the Phonic control panel saying that it recognizes 1 ouput device but 0 input. Just for fun I renamed ch 1 and 2 to "SM57" and "MT184" after the mics that were connected to them.

    In Cubase everything looks fine and Cubase even shows the new names I gave input channel 1 and 2 in the Phonic control panel but not a sound at all. All channels are showing up as they should and there is absolutely no problem showing anywhere.

    ????

    Olle
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  • Olle, what happened when you restarted the system; did everything go back to normal or are the inputs still missing? It's weird that the entire device wouldn't just disconnect, rather only the inputs did, but if everything looks fine in cubase it's probably just a case of the two devices not talking properly.
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  • Many thanks for the quick answer!

    After the restart nothing has changed and just to be clear, I have all inputs in Cubase but can't get any signal from them. So in a sense nothing is missing except the signal itself.
    Yeah, that's what i believe too - some sort of miscommunication but everything looks exactly as it should in all places. Windows controlpanel , the Phonic controlpanel and inside Cubase - all is good except that the Phonic panel reports "0 audio in plug".
    All inputs are selectable from within Cubase but none of them gives any signal.

    One more thing is that the mixer shows up in Win device manager as a class 61883 unit (just as in the case with Mr Fritton in one of the earlier posts).

    I do have one more thing I haven't tried and that is to change the cable. Hopefully I will get a hold of one tomorrow so I'll have to get back to you when I have tried that too.
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  • New FWcable but still the same.
    Came across another person who have had about the same prob with his yamahamixer. It took him a couple of weeks but then he learned that there had been problem with xp when upgraded to sp2. When connecting an 1394a or 1394b device after the upgrade, xp set the speed of the port to 0 and so they had made a fix for it (http://support.microsoft.com/kb/885222).

    I have tried to install it but it says that the installer can't create a file that already exists. Probably beacuse sp3 already have the fix.......

    Anyway, the problem is still here and more annoying than ever!

    Any new suggestions?
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  • I have also tried with changing the 1394 drivers back to the sp1-drivers which many people have had success with in similar matters but for me there was no luck.

    I believe that the only answer is that my mixer is broken in some way. Sad, but it seems to be true.

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  • I wish mine would just connect to the control panel. Atleast you have that!! Plus, I have noone near me that does repairs. I would have to send it (at my expense) And if I were to have it repaired it would probably cost more than the mixer itself. So frustrated it's not funny.
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  • I’m amused
    Just to be able to say that I have tested everything that I can I took out my old Mac G4 and hooked it up with my Helixboard. About 20 sec later I had every possible ins and outs showing up AND WORKING in Cubase (SE)!!!!!

    Smooth as silk and no problems what so ever. Did a testrecording with 8 channels at the same time and it worked like a charm.

    In other words the problem lies in either the drivers not beeing compatible with sp2/sp3 OR the other way around.

    So mr. Murray, any bright ideas of what to do next?
    Install an old version of xp and never update it to anything newer than sp1?
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  • It's working as it should now!
    Installed an XP sp2 on a second hd and that's that.

    I read somewhere on the Phonic site that the Helixboard drivers aren't compatible with sp1 and as it turns out not with sp3 either.

    Anyway, I'm satisfied for now. It all works and hopefully it will stay that way.

    Over and out!

    Olle
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