Why did you uninstall?

  • Question
  • Updated 2 years ago
Your specific answers--good or bad--will help us improve ImageExchange.
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Michael Stapleton

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Posted 5 years ago

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John Brandt

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Firefox started crashing; removing prefs & deleting caches didn't help, so removed last installed addon (ImageExchange update). Don't know if it has anything to do with the problem. Will reinstall in a few days if Firefox stays stable to get a better idea of whether this plugin could have anything to do with issue.
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Oren Cohen

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Thanks for reporting this John!
Can you please let me know what other add-ons you have installed? it will help us try and track this issue.
Also, which version of the add-on, browser and OS are you using?

Thanks!
Oren
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Mary C Legg

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add-on is disastrous. eats cpu and causes instability. moreover it pops up "imageexchange uninstalled" doubled tabs so I had more than 20 tabs to go about closing and as soon as I got them closed, it did this again. I hate browser redirects, but teh instability is very very bad and guzzles cpu. I went through this bs 3x and each time takes over an hour to load FF, so really not very happy with so much wasted time. So now because it was making this bad glitch, I really did uninstall it.
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Oren Cohen

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Mary, thanks so much for the feedback. I am sorry you had a bad experience using the add-on. We are trying to track down the problems you described. Can you please share what versions of FF and ImageExchange were you using? Also, what other add-ons are installed on your browser, which operating system are you working with?
This will help us reproduce the problem. By the way, yesterday we launched our add-ons for Chrome and Safari, so perhaps you want to try working with them and see if it suits your needs until we track down the problem you had in Firefox.
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Bruno Gagnon

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Found it works ok, but that's the problem. It's just "ok". I've since discovered Tineye, which does precisely what I want.

Bruno
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Michael Stapleton

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Hi Bruno,
Sorry you didn't find ImageExchange more useful. While ImageExchange can track where images are being used on the Internet, that's not its primary purpose. ImageExchange is designed for creative pros who want to instantly ID and license images wherever they are online. It's really made to facilitate the image licensing process. Thanks for the feedback though, and please let us know if you have any other questions or concerns.

- Michael
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Mary C Legg

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I had just updated your ImageExchage, so do not know what it was. Within last week when I did all updates and patches.

It gave me very serious headache last night of about 3hours as it was playing socerer's apprentice and everytime I tried to shut "sorry you left, ImageExhange unistalled" it would open two more of those horrible pages and browser redirects so in the end I had more than 20 tabs to close and every time I'd get all 20closed and try to shut down to really uninstall the d thing, the sequence would happen again. Nobody needs 20 or 30 reminders that they unintentionally or unintentionally uninstalled a jittery hyperactive add-on. So it was offensive recurrent offense. 3hours of this is enough to tax the patience of a dead cow.

this is FF 3.6.15 because I just got another one of those very offensive FF pop-ups demanding me to shutdown and install FF 3.6.16

I can't just stop working everytime somebody decides to update their add-ons this is really very offensive in FF. By the time I got done trying to shut down ImageExchange, I was too exasperated to do any work. It sucked cpu and dragged on browser.

FF is very exasperating bowser anyway but is only one that allows for any real work to be done on internet and has plain text capability with add-ons. And as photographer, ImageExchange is useful, but if it goes about like Mt Etna, I've enough frustration already.

chrome didn't get hacked because it crashes before it starts up. 5tabs of Chrome suck more cpu than 90 tabs and 20 windows in FF. Chrome can't handle streaming, flash or life in general. It's for people who play in the sandbox, not photographers or writers.

for safari or opera that would be better.

add-on list?

404 not found
add bookmark here
Adobe
Add this
amazon search
bandwidth
bittdefender disabled
betteryoutube
bookmarker
clipmarks
chipmark
colt
copy html, link name, plain text, email
custom buttons
dictionary search
domain details
downloadhelper disabled
downthemall
DTwhois
gmail email this
exif viewer
FF universal ftp disabled
fire ftp / button
flashblock
flickr gallery
forcefield toolbar (Zonelabs)
gmarks
g bookmarks
highlight all
hootsuite
javascript debugger
JS
linkedin disabled
Microsoft Net framewark assistant 1.21 (which I heard or read was sneak add on and hard to uninstall)
open bookmarks in new tab
open image in new tab
pdf download
quick java
real record
rehost image
save complete page disabled
session manager
share this
show ip
sidebar bookmarks
sifrei kodesh disabled

silvermel
similar pages
stop auto play
stumble upon disabled
Tineye
tinyurl
toolbar buttons
urlGview source with
virtus (bing add-on I think)
webtoolbar disabled
wolfram search

xp with latest updated patches until next batch
protected by ZoneAlarm Extreme

computer is very very clean, so not something wicked this way comes.
3days last week ran extreme, bitdefender, housecalls, malwarebytes and just about everything else.

had a nasty that went about making ZZZZZz and eating hard drive space with folders of ZZZZZZ

malwarebytes found it.

Ff is grossly unstable and a real pain to use, but the only browser that has good add-on tools for web work.

chrome is the type of browser you need when you sit on the throne,

safari has the best streaming capabilities, but almost no add-ons. It's confusing because you never know what tab is open--too arcane in design

opera is incredibly fast but changed its structure and a bit hard to learn

and now I have to do the reconnect with FB again? sorry this is really a bit much for my patience.
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Oren Cohen

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Mary,
Thank you for all the helpful information! We will look into it and try and locate the problem as soon as possible.
By the way, have you tried upgrading to Firefox 4? it is supposed to fix a lot of problems and sicknesses of Firefox 3.6.
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Mary C Legg

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yes, and the problem with FF is that whenever you upgrade, you lose all your work tools. So I moved up to FF4 and within hours I had no plain text copy and that's not possible. How can I retrieve taxonomy or data I need for photography. And then every single day you are reloading FF 3x a day because o the horrible pop-up slider that announces that some bloody add-on has an update and your browser is now frozen and you can do nothing.

FF is good idea, but seems to be not so well managed. If they came out with batch updates on add-ons, life first date, so you could update them together, then it'd be almost tolerable. but every day shutting down and reloading because of updates found is such a huge waste of time and frustration.

So actually did go over to FF4 and then because none of my tools were available and it was as screwy as normal and suddenly my normal interface with paging favorites was screwed...

it's chaotic.
Ideas and add-ones with FF are good, but it seems they lack good directional management. And the result is that the poor bugger at computer is constantly sabotaged by interfering notices. FF ranks just behind Adobe and iTunes for most horrible updates. At times I can understand Road Rage in US-- one day, there was just one fricking updater pop-up too many that froze the cmputer for 6hours or just one hairy day with ImageExchange doing Sorcerer's Apprentice..and that's it.
So I tried the FF4 and gave up and returned to 3.1.6 or whatever.

and then I tried to restore FF back to decent working browser, but taint so. Buttons are missing that I once had, favs don't book mark like they used to... it's nonstop headache with FF and ImgeExchange was just over the top. 3hours wasted just battling with Sorceror's Apprentice... makes a person crazy. It's 3hours of work I ahe lost and can't make up. It's a submission I didn't get sent out. It's hours and hours trying to deal with a glitch. But FF is only browser that is good support for photography or writing/ working on internet because of basic tools.
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Carlo Greeko

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it screwed up firefox
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Mary C Legg

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yes, you could say that a bit more emphatically
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Michael Stapleton

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Hi Carlo,
Sorry you're having problems with ImageExchange. Can you provide more details? What version of Firefox are you using?

Michael
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uhmorphous

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Yep, finally had to uninstall. There were too many regularly-used sites where vital elements were not loading properly or at all. These sticking points seemed to be a conflict between an image-based window and what the add-on was attempting to read. Some were static but not jpg (integrated into an action), and some were animated.

There must be something in the coding that is possibly too broad; very fine line to mess with, no doubt. Definitely a challenge, and one I think is worthy, but will likely take a tremendous amount more work and headache.

Best of luck, and I'll keep checking back on this add-on.
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Michael Stapleton

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Hi uhmorphous,
Appreciate your feedback, and sorry ImageExchange didn't work for you. Can you let me know what browser you were using? It'd make it much easier for us to look into your specific problem.

Thanks,
Michael
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jason

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Your app installed Conduit, which changed my home page to Bing, my new tabs to bing and put Bing by default everywhere. I understand that Bing is so poor as a value for its user that it has to installed itself in a way that is similar to a hijack, and any application that force me to change my setup without making it clear before has no merit to be kept on my computer.
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uhmorphous

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Hey Michael. Latest Firefox.
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hassan.aouladzahra

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no usage in french ; sorry
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Image

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This would be incredibly helpful as a stand alone software. What I would like to see is a software on my machine that I could feed in final projects and have ImageExchange then tell me who and where to buy all the stock images from. For confidentiality reasons we can't upload our client's projects online just to have ImageExchange do image checks for us.

If you do ever create the stand alone version, please let us know!
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Image

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Also, it'd be great if ImageExchange could read PDF files :)
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Jaap

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Because all data is directly forwarded to extremely evil companies like Getty images that send out ridiculous fines in stead of giving people the change to just pay for the image, or take the images down. This is SPYWARE!
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Frustrated

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A few weeks ago I discovered PicScout referring a web user to my photo website. The link is in a PicScout page that is not accessible without a login.

I had never heard of PicScout before, had never submitted photos to them or agreed to a link, so did some checking. I registered with PicScout, installed their software and used it to look at my own website. It indicated that it had some photos similar to mine, but none identical - so it seems that nobody has stolen my pics and registered them with Image Exchange. I emailed PicScout a number of times asking why they would have a link to my website. Each time I did, someone at Getty Images accessed my website, but nobody had the courtesy to answer me.

Next I downloaded the User Guide and attempted to upload four images as a test. I followed their instructions to the letter, and was able to load photos, but unable to fill in the details and register them. I contacted them, using the "contact Us" facility a number of times, but without response.

There doesn't seem to be any way of "unregistering", and PicScout and Getty Images seem extremely difficult to contact or deal with, so I guess I'm better off without them.
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Marc Wendell, Official Rep

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I am Marc Wendell, the ImageExchange product manager. Sorry to hear you're having trouble. It would be great for the two of us to connect to see if I can assist you. Feel free to reach out directly: marc.wendell@gettyimages.com. I look forward to our discussion!
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Frustrated

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Because Marc Wendell's reply to me is out there and public (above) it only seems right that I report what's happened since.

I responded to him on November 22, Australian time. That was just before Thanksgiving for you folk in the USA, and he replied very quickly, saying that he would get back to me "early next week".

It's now November 30 (late in the following week) and I haven't heard a thing.
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Marc Wendell, Official Rep

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@frustrated. Sorry for the delay. I will respond to the message you sent me today.
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Frustrated

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Hey Marc,

I'm really sorry that it's come to this but, given your reaction, I've decided that I've had enough of PicScout and Getty Images.

People reading this series of exchanges are missing what's been said in the "private emails" between us, so I must enlighten them as to what you said in your final email to me (you have not replied to a further email I send a few days ago in response).

You told me that "It is possible that our ImageExchange tool created a referral to your site, but this is difficult to definitively determine."

Wow! That's quite an admission! Your software may have created a link to my website and referred your customers to it. Your business is selling photographic images and my website is a photographic website. But you don't know how your business works and can't say what your software does!

I had, until this occurred, never heard of PicScout, nor agreed to a link. My photos were simply not for sale. But you were referring your "customers" to my website! And now you say that you don't know how your software works - "it's difficult to definatively determine"!

I repeat - Wow!

I understand now that the PicScout robots crawling the web ignore things like robots.txt, and explore entire websites, making illegal copies of copyrighted images (as I understand it, any copy of a copyrighted image made without permission is illegal).

So, I have been really shocked by what I have discovered about PicScout and how you run your systems and, in response, have installed as much protection as I can on my website. I believe that I havenow blocked access from PicScout, PicScout robots, Getty Images, and related organisations, as well as blocking referrals made using the sort of links that PicScout had made to my website. I feel better now.

If ever you get to the stage where you feel free to discuss with me how your system works and why I should regard PicScout as a contributor rather than a predator, I will be hapy to listen.

Until then, goodbye!
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Ben Broom

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I could not get the software to work. Every image I searched for came up "no images found" . Am I doing something wrong? I searched for very common pictures like "people walking" , "Dog" and "office worker"...".No images found" came up every time.
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Maha Lukie

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me too I could not get the software to work.
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Cathy White

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I couldn't get the software to work either