My Doctor sent me a PivotMail email but I can't open it

  • 1
  • Problem
  • Updated 5 years ago
My Doctor sent me an encrypted email but when I try to open it using outlook it's not working.
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AndreaG

  • 3 Posts
  • 1 Reply Like

Posted 5 years ago

  • 1
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Timothy Armstrong, Manager, Customer Support

  • 11 Posts
  • 3 Reply Likes
Hi Andrea,

I'm sorry you're having issues opening your email. Have you been provided with the official PivotMail software? 

I suggest you contact your medical group's technical support department ASAP.

They will have access to the necessary tools to assist you promptly.

Thank you for reaching out to us.


-Tim