You desperately need a FAQ or User Manual

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  • Updated 4 years ago
You're light in explanations.
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rickdog

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Posted 6 years ago

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GW

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I agree. Users should not have to wade through hundreds of questions here for basic information. There should be a wiki or something static that can be used as a destination for customers' questions. This format is too time-consuming and frustrating.
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fatalflaw

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Agreed. Too many developers are using getsatisfaction in lieu of a basic "Get Started Guide." This is me, your prototypical end user, saying: it's not the same thing. It's kind of baffling when you think about it – to spend so much time making an app great, with plenty of features, etc. and not spare the slightest moment to explain how to use it. We're talking about a couple of paragraphs here! Throw in an FAQ (ingenious invention, that) and/or a simple help file for common problems and you've done your due diligence. Leave getsatisfaction for the more individualized troubleshooting that is bound to come up as your product grows and evolves.
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djpaine

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great idea! some great video walk thru's would be great.
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Eph Zero

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Plain old text is fine by me. In fact, I prefer it.
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Alastair Clark

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I agree with @Eph Zero that a text FAQ is absolutely fine. :-)
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djpaine

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how about both?
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mobymom

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How about either?
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mobymom

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How about either?
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headgamer

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Yes, it is somewhat ridiculous to search for answers when many of these could be answered via a simple instruction page or FAQ.
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Ken

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I really like where this is going but not quite a complete service.

One word. Video tutorials. Not to get picky or anything but in the style of the apple training videos. Just a bit more guidance and clarification on what and how to do things is all we need.

A simple text wiki or blog is a great idea and then eventually it could turn into some videos.
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djpaine

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i am totally with you.... in fact i might do some screencasts
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rachelsue20

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I can't figure out how to do basic stuff. I'm assuming the lack of a FAQ or user guide is because they assume it's just "so easy" to use. But the UI leaves a bit to be lacking. I consider myself an advanced computer user and can't figure out how to make a blog post that includes an image from my iphone. This shouldn't be that hard.
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GW

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Rachelsue, I'm not an employee, but I'll try to help.

The easiest way is to create a pipe for your blog. Try this:

1. Go to your Pixelpipe site using your computer's browser

2. Go to Add Pipes

3. Select your blogging platform's link and enter the informaiton prompted. NOTE: If you self-host on your own domain, go clear to the bottom of the page and complete the information under "Add a Blog by Address" and click the "Add Blog" button.

4. Either way, you'll be prompted for a shortcut tag for your blog's new pipe. I just made mine @blog. By the way, when you're setting up your blog stuff, you can set your Pixelpipe preferences so several photos uploaded to your blog within a given time period will end up posted in one single blog entry with your titles and descriptions between them.

5. Now, when you want to send a picture to your blog from your iPhone, in the Pixelpipe ap, enter the title, description and your new @blog tag as your destination tag. When your file uploads, the title will be your blog entry's title, your picture will appear next, and the description will appear beneath the picture as the blog's body.

Right now, Pixelpipe does not allow for customization of the blog template, so you're stuck with having the picture and body text centered. I always go back in and edit mine next time I'm at a PC where it's easier to edit the formatting than on my phone.

Hope that helps! :) Let me know if I left anything out and I'll try to help.
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Ashlyn

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I'm in the same boat. I just joined and I'm totally confused. I thought you could update your facebook and twitter status from one page but I'm still trying to figure out how to actually update all statuses at once and WHERE to type the info?

This site would be awesome except it doesn't tell you HOW to do stuff.
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GW

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Are you talking about the Pixelpipe website, or are you using an app on a smartphone? If so, which phone?
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Ashlyn

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The website.
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GW

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In the Android app PixelPipe Pro, you have to click the POST tab. Type your status update then enter the tags for your various social networking sites. You have to have the tags set up ahead of time.

Alternatively, you can click SETTINGS > HELP > STATUS. You'll see a place to enter your status info and below that you can check off the places you want it to post.
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jem

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I agree, a manual or a FAQ is really needed (especially for the iPhone app)
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wxyz4

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This is typical of what I encounter when trying to use various software and websites like this. These are created by really intelligent (techie) people who just aren't brain-wired like the rest of us noobs. They don't think "user" and, therefore, they really have trouble communicating with us mere mortals.

If you, the creator(s) are reading this: Get one of your "noob" friends to log on and try to use the site. Follow them step-by-step and create a manual and/or videos for the rest of us.

For now, I am passing on this because life is aggravating enough. I'll be back in a month or so to see if anyone paid attention to our pleas for help.

Jim
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Kray

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It's really disappointing to see that after 9 months, no employees have even acknowledged this thread!

We use GetSatisfaction for our help system as well and within 24hours I will have some kind of comment on the thread letting our users know what is going on.

Does not give me a lot of faith in the application if they don't even acknowledge simple posts!
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GW

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The application's *great*, but I'm as disappointed in the lack of a reply here as anyone. They're good about responding to e-mails and they're active on Twitter. I don't get why this area doesn't get the attention.
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Kray

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Indeed, especially since it's where the support link takes you, and they are most likely paying for the service!
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Fylde Council

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A user guide / video would be great.

Juts something basic for users to get them started as it can be quite daunting.

Nice and simple, you could knock it up in a day
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Fylde Council

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http://www.slideshare.net/matthewtommasi/get-satisfaction-guide-to-people-powered-customer-service-1892412

Maybe that helps for a user guide but what I really want is a guide for the customer using the get satisfaction for support!
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wxyz4

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Obviously...deadheads must be running this or maybe the creator actually went underground and doesn't want to put up with humanity.

As the commercial says... "Whatever!"

I won't be back...ever!
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Fylde Council

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I personally think it may be up to the user (us) to set up a post with commonly asked questions. I don’t think its worth leaving for or getting stroppy.
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GW

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On Android, I just noodled around and found the settings. I don't think it's that difficult if you explore it. But, you're right...It's up to users to support one another, because they sure don't seem to care much. They do seem fairly responsive to questions posed on Twitter, though. @pixelpipe
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Mike McAfee

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This thing doesnt work with Facebook. I have been on this for many, many hours, wasted hours...
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Cadill

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Useful Intro video for Pixelpipe: http://j.mp/mt3a7
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Jacques Thesing

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Fully agree. Didn't write down my PP email address and cannot find it anywhere. Upload pics to T and FB and when clicking the link I see them but when on PP my PC......nothing uploaded I am told ???? No explanation whatsoever. Uploaded a number of Pics to T (after the problems). I am told by PP they are uploaded but.....nowhere to be seen or found.
Asked the question on this site, but cannot find my question nor any answer in the stream of questions and answers. Why should we remember what we asked. PP is not the only app we are working with troughout the day.
Please setup a basic manual or clip manual for normal peoples questions asap!!!
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Vanguard Scotland

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Maybe we need to stage an intervention.

Just an idea but maybe if the problem was presented everywhere they looked it might be harder for them to ignore.

I've just posted it on the ideas board for starters.

If anyone feels up to adding it to the questions board, then to the praise board (brilliant but...) and we keep it up (our own mini marketing campaign) they might listen to the needs of their users if only to shut us all up and get some peace?
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Utils

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Pixel poop
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BEAST

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Anyone found a better service than PP? How about Ping?