Daily bonus does not give the awarded cash

Hi play demand,

i have a slight problem, my id is 100002912754464

My cash is at 0 as i brought yesterday an expansion, so i have no cash now this is fine.

But the daily bonus pop up i get around 2am, i have just had the pop-up and it said i had been awarded 1 cash, closed pop-up off and still no cash credited.
i still have 0 cash, yet it should be 1 cash.

Reloaded and still 0 cash.
why is this?

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