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Diner Life Neighbors unable to help with cater WHY????

I have many friends on Diner Life but some of them do not show up on my caters when they accept to help. Why is that? Some of my neighbors are also saying this happens to them. Is there a way for someone to look into this and correct this problem? Please let me know if you need any additional information on the problem and I will see what I can do. Thanks for taking the time to address my issue. I look forward to hearing from you soon.
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