I’m frustrated

Friend stuck in Friends Diner Life. He is stuck

I have a friend Jack he just started playing this game. he is stuck in a neighbours diner and can not got out or go home. So far he has X out of DL cleaned the cache on the browser and cleared the adobe storage centre cache history. Nothing is working. From were he is now he can't get to support and he is back in his neighbours diner. What does he do now and how do I help him.
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