Help get this topic noticed by sharing it on Twitter, Facebook, or email.

GAME NOT LOADING

WHEN I RY TO ENTER MY DINER A FUNKY TURNED DOWN PAGE WITH A SAD FACE SAYS DNS SERVER ADDRESS ISNT WORKING. WHY? I'M DOING A QUEST NOW AND AM UPSET. NO WAY TO TREAT A PAYING CUSTOMER!
1 person has
this problem
+1
This topic is no longer open for comments or replies.
  • Elliot (Official Rep) March 30, 2015 10:07
    Hi Everyone!

    Apologies for the downtime. This issue should now be resolved.

    It looks like we had two separate unrelated incidents over the weekend:

    The
    first was one of our server suddenly became unreachable on Friday.
    Unfortunately this was at peak time, so quite a few people were
    affected.
    Our automated systems detected the failure and launched a new server, but during this period the games were not accessible.

    The second incident occurred on Sunday evening and was far more serious.
    Essentially 2 out of our 3 database servers crashed simultaneously, leaving the last server left to take all the traffic.
    Unfortunately
    although it tried its best it wasn't able to keep up; causing very long
    delays and eventually the site became inaccessible.
    Simply restarting the crashed servers did not fix the issue, as we had to do some maintenance on them to properly fix the issue.

    Again, apologies to all those who were affected; this is the first major down time we have had in 18 months.

    You can see the status of all our servers at http://stats.pingdom.com/d9sng3kev6i3/961262
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited sad, anxious, confused, frustrated