Game will not load again!

Doesn't get passed the "working" screen. That's 2 times today! This is the 4th time in 3 days. Why can't the game stay up and running? We have these HUGE orders we're trying to do and can't get in to even load or serve food...are we going to be given credit? How do I feel...Frustrated and a bit disappointed!! PLEASE HELP!!!!
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