I’m frustrated

GAME WON'T OPEN

RIGHT NOW I AM VERY UPSET>:O I HAVE NOT BEEN ABLE TO GET INTO MY DINER
FOR OVER A WEEK. I PUT A MESSAGE ON THE PLAY DEMAND AND HOPED SOME
ONE FROM YOUR STAFF WOULD HELP ME. LIKE YOUR PAGE SAYS BUT KNOW HELP
HAS COME.: I AM LEVEL 139 AND PLAY DAILY. EVERY TIME I TRY TO GET IN I GET
ERROR 1502. I HAVE DONE EVERYTHING ON MY END I CAN DO I'VE CLEANED EVERYTHING
ADDED UP DATE EVEN UNINSTALLED THINGS AND REINSTALLED TO NO AVAIL.
I LOVE THIS GAME.:-) WHEN I STARTED PLAYING MY FRIENDS AND I HAD JUST
LOST CAFE WORLD SO WE WERE LOOKING FOR A NEW GAME I FOUND DINER LIFE.
I PLAYED IT FOR A MONTH AND STARTED BRINGING MY FRIEND IN. NOW MY FRIENDS
CAN PLAY BUT I CAN NOT.>:O

ID #100000474435573
PLEASE PLEASE PLEASE HELPPPPPPPPPPPPPPPP
3 people have
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  • I’m sad, anxious, frustrated.
    I do drive thru orders with Edith and she has not been able to get in to her Diner for days. Please look into this matter and get her Diner opened up! I do not want to lose the friend who got me started in this game. We love playing and completing goals together!
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  • I’m just a player
    1
    Sorry to hear the problems your having, i'm not support tech team, and sadly the support team are not back until the new year.

    Until then, only thing i could suggest as a player; {which you probably already have done, or continue to do}

    ~ Use Google chrome, this is mostly recommended as its a fast browser and has built in flash.

    ~ Check on your system there is not multiple versions of flash player/s as it may cause Confliction

    ~ make sure that your browser has Cookies enabled.
    it may be that your browser or facebook is not set to Allow Third Party Cookies. If so, then it will be partially blocking the linkage to the servers and preventing requests from being received.

    ~ Cut down the friends list, if higher than 500 friends this can cause your game to time out on loading.

    Otherwise you seem to have everything else in order.

    Sorry i cannot be anymore help.
    Chrissy {player}
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  • I hope when you get back to work tomorow you can help these folks out!
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  • Hi. I can only re-iterate what Chrissy has said. You will have problems with having lots of diner friends or staff on lower end computers.
    • view 5 more comments
    • Rowan (Official Rep) January 08, 2015 14:34
      Hi Edith

      It's quite common for games to attempt to trick you into inviting people to play the game by pretending they already play. We don't do that.
      Diner Life will only ever display friends who already play the game.

      Note that the definition of "play the game" is actually "have the game installed"
      So if a friend or family member who Doesn't Play Games installs it and plays it once to see what all the fuss is about, then it will mark them as a player until they uninstall the game themselves.
    • I have now unfriended 500 people and deleted 150 neighbor still having trouble with error 1502. please fix this problem
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  • I’m sad
    Every time I opened my dinner life always telling error occured please fix it
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  • hi elliot :)....edith is one of our group members and i checked out on her computer and her son did the same. there is nothing wrong with her computer or any flashplayer or adblocker or other settings. i have been able to open her diner on my computer without any error message and i checked on her neighbors...she was close to 500 and unfriended some neighbors and still cant load her diner on her computer. last errors have been 1009 errors.
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    • Yes i am, and that was just a scenario as you probably could of guessed. =D
    • I have also loaded Edith' Diner in about 20 seconds on my window 7 office computer
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  • I also cannot get into my diner. I do not have 500 friends and my computer is new so it is not slow. please help. it just freezes when you get to working...... id#1146052576
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