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I’m frustrated

Help Request envelope NOT working properly

When I click on the Help Request/gifts envelope they all come up But when I click on them, they won't go away. By the chance I can send them, when I go back into the envelope, ALL the requests are back in there. I am sure it has to be full. Also, sometimes there is a pop-up window that I have to click to send it. This has been going on for at least a month and it's getting very ANNOYING! Please check out the problem.
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