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Help Request, not showing up on my board, once accepted.

People send help request to me , so I can help them, however once I accept them, they do not appear in my catering board, this has happened over and over. I did run scans, deleted browsing history, flushed dns cache , refreshed, logged off and back on and still the request does not show. I have foods to serve and cannot do so, because the help request does not show. I even switched browsers , with no luck, can you please fix this?? I am wasting my coins to cook foods that cannot be served.
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