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I’m disgusted

I have 99 lives,skulls and coins sitting on my game from my sister that I can't get for some reason. Please help!

Why can't I claim any of the 99 lives,skeletos and coins that were sent to me? Please help me. It makes me not want to spend any more of my money on this game. I am once again, very unhappy.
Thanks
Maria Pauley maria.pauley@yahoo.com
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