Is support already out on holidays?

The top of this page has a green tag saying PD employees are here to help. I get they have restricted hours. I get that there is a small staff compared to other companies. But... and this is a huge but, I am not seeing any replies back for these PD emps for days on end. I am not seeing things being fixed or explained, except by other players. There has been no updates to game now for a couple weeks. so my question is... are pd emps here to help or are they already on holiday vacation? Rowan & Elliott, i do not mean to put you on the spot, but please see this from the player point of view. And i hope this is seen before you are out for weekend (unless you really are on early holiday)
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