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I’m sad

Lost £4.06 cause shockwave wouldn't respond. Then game had to be reloaded and start at beginning again.

Hi,shockwave wouldn't respond. I pressed contine 3-4 times then pressed stop. I am was on zone 18 level 5 but paid £4.06 to skip level 5. Because shockwave wouldn't respond i had to reload page which took me back to zone 18 level 1. I have lost £4.06 through this and want my money back. Can someone look into this for me. Thank you.
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