I’m Sad and Frustrated by not being able to play

My Neighbours have disappeared :(

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I blocked my game for a couple of day as was not playing and now i have un blocked it I have lost all my neighbours, so I cannot play Diner Life :( I have tried the settings in diner life for specific friends that play DL to see me but that has not worked either, Please help me - Thank you.

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Midge Niterz August 16, 2015 20:57

HEY DINER LIFE... PLEASE FIX THESE PROBLEMS... HOW CAN WE PLAY YOUR GAME WITH OUR FRIENDS IF WE CAN'T SEE THEM???? THIS HAS GONE ON WAY TOO LONG!!! IF THIS DOESN'T GET ANY ACTION SOON, I AM GONNA RALLY A STRIKE AGAINST YOUR GAME!!! NO PLAYERS...NO PROBLEMS!!!

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- Danielle Hayden August 18, 2015 02:05
  
  I had the same issue my problem is fixed now because a friend told me to block Diner Life then unblock Diner Life then click on a friends wall to get cash when the Diner Life loads click play now and your neighbors should come up like before it worked for me let me know if it works for you thanks
  
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- Michele Lucas February 01, 2019 05:14
  
  Same here several neighbors just vanished poof!!!
  
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- Louise Sappington April 14, 2019 21:24
  
  Hey Diner Life... You say you are here to help us..................WHERE ARE YOU???? This is the best game on Facebook. Look at the post and realize that all these neighbors are really missing it.. For some of us, it has become a second family... PLEASE think about this again and come back and work with us. We always worked with you all.
  
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HEY DINER LIFE... PLEASE FIX THESE PROBLEMS... HOW CAN WE PLAY YOUR GAME WITH OUR FRIENDS IF WE CAN'T SEE THEM???? THIS HAS GONE ON WAY TOO LONG!!! IF THIS DOESN'T GET ANY ACTION SOON, I AM GONNA RALLY A STRIKE AGAINST YOUR GAME!!! NO PLAYERS...NO PROBLEMS!!!

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Theresa Thompson-Aupperle August 18, 2015 01:32

neighbors not being displayed on game. please FIX it.

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- Danielle Hayden August 18, 2015 02:05
  
  I had the same issue my problem is fixed now because a friend told me to block Diner Life then unblock Diner Life then click on a friends wall to get cash when the Diner Life loads click play now and your neighbors should come up like before it worked for me let me know if it works for you thanks
  
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- Steve February 01, 2019 20:07
  
  all my neighbors have gone and all my staff are gone no waitresses and no busboys. HELP Blocking the app and unblocking did not fix it...
  
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neighbors not being displayed on game. please FIX it.

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Danielle Hayden August 18, 2015 02:05

I had the same issue my problem is fixed now because a friend told me to block Diner Life then unblock Diner Life then click on a friends wall to get cash when the Diner Life loads click play now and your neighbors should come up like before it worked for me let me know if it works for you thanks

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I had the same issue my problem is fixed now because a friend told me to block Diner Life then unblock Diner Life then click on a friends wall to get cash when the Diner Life loads click play now and your neighbors should come up like before it worked for me let me know if it works for you thanks

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Elliot (Official Rep) August 18, 2015 09:02

Sometimes we don't receive a correct response from Facebook regarding your friends list.

A potential workaround is to:

Log out of facebook

Close your browser

re-open your browser

re load the game

We find that fixes a decent proportion of cases where this occurs.

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Sometimes we don't receive a correct response from Facebook regarding your friends list.A potential workaround is to: Log out of facebookClose your browserre-open your browserre load the game We find that fixes a decent proportion of cases where this occurs. 

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Angie Hall September 23, 2015 02:33

My user id is 1805920154 and once again my nbr/friends list is missing. I cannot send my daily gifts. Sick of this problem. Please FIX!!! Mine has not been solved!
I'm starting the new drive thrus and this is not good!!
Your work arounds DO NOT WORK FOR ME... I have done all of them and they are not working for me.
I have also blocked and unblocked Diner Life... still not working for me!!!

Elliot (Official Rep) 2 months ago
Sometimes your friends list doesn't load from Facebook correctly. I would suggest logging out of Facebook and logging back in. This may help.
***********DOES NOT WORK FOR ME************
My user Id is 1805920154 and I have looked and see that support is showing that my problem which is my nbr/friends list is missing again is showing solved... but mind was solved for a long time but for some reason since September 8 2015 my nbrs are missing again.
Your work around does not work for me!!!!

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Elliot (Official Rep) 23 days ago
Hi All!

Sometimes we don't receive a correct response from Facebook regarding your friends list.

A potential workaround is to:

Log out of facebook

Close your browser

re-open your browser

re load the game

We find that fixes a decent proportion of cases where this occurs.

PLEASE FIX!!!!!!

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My user id is 1805920154 and once again my nbr/friends list is missing. I cannot send my daily gifts. Sick of this problem. Please FIX!!! Mine has not been solved! I'm starting the new drive thrus and this is not good!! Your work arounds DO NOT WORK FOR ME... I have done all of them and they are not working for me. I have also blocked and unblocked Diner Life... still not working for me!!! Elliot (Official Rep) 2 months ago Sometimes your friends list doesn't load from Facebook correctly. I would suggest logging out of Facebook and logging back in. This may help. ***********DOES NOT WORK FOR ME************ My user Id is 1805920154 and I have looked and see that support is showing that my problem which is my nbr/friends list is missing again is showing solved... but mind was solved for a long time but for some reason since September 8 2015 my nbrs are missing again. Your work around does not work for me!!!! EMPLOYEE Elliot (Official Rep) 23 days ago Hi All! Sometimes we don't receive a correct response from Facebook regarding your friends list. A potential workaround is to: Log out of facebook Close your browser re-open your browser re load the game We find that fixes a decent proportion of cases where this occurs. PLEASE FIX!!!!!!

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Angie Hall September 25, 2015 17:53

My user id is 1805920154 and as of Sept. 8th 2015 my nbr/friends have disappeared. I cannot send daily gifts to my nbrs. I cannot do the new caters that were released because I can not ask for help! I have reported this issue before and I have not received any response from support. Above I have noted all of your workarounds and none of them have worked for me.
PLEASE FIX MY GAME SO I CAN PLAY!!!!

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- KissmeelD September 26, 2015 21:18
  
  just did the block game and unblock the game and my neighbors are back
  
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- Angie Hall September 27, 2015 06:31
  
  I blocked and unblocked the game and my neighbors are not back. :( :( :(
  
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My user id is 1805920154 and as of Sept. 8th 2015 my nbr/friends have disappeared. I cannot send daily gifts to my nbrs. I cannot do the new caters that were released because I can not ask for help! I have reported this issue before and I have not received any response from support. Above I have noted all of your workarounds and none of them have worked for me. PLEASE FIX MY GAME SO I CAN PLAY!!!!

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TeresaD September 26, 2015 00:16

id is 100000080455071 i have no neighbors help!!!!!!!!!!!!!!!

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- KissmeelD September 26, 2015 21:17
  
  KissmeelD less than a minute ago
  just did the block game and unblock the game and my neighbors are back
  
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id is 100000080455071 i have no neighbors help!!!!!!!!!!!!!!!

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KissmeelD September 26, 2015 21:01

ID # 100000642786095 Have no neighbors fix ASAP

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- KissmeelD September 26, 2015 21:17
  
  just did the block game and unblock the game and my neighbors are back
  
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ID # 100000642786095 Have no neighbors fix ASAP

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Angie Hall February 22, 2016 09:48

User ID 1805920154
Lastest version released 2/18/2016 v91295
My nbrs have disappeared again. I cannot send my daily gifts.
This keeps happening to me.
Please fix. Thanks.

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- Chrissy February 22, 2016 11:33
  
  Looked at your screen shot, no friends to send a gift to.
  However close that off, and you see your neighbors ARE on the bar, so you have them.
  As for the gift send, it allows i believe every 24 hours you to select friends to send to. Maybe Rowan can confirm this for you.
  
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- Angie Hall February 22, 2016 14:52
  
  I did not send out gifts at all yesterday. Sorry I did not put that in my 1st comments. Please Rowen I need your help.
  
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- This comment was removed on 2016-02-22.
  see the change log
- Michele Lucas February 01, 2019 05:15
  
  My screen looks like this also!!!!! whats up?????
  
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User ID 1805920154 Lastest version released 2/18/2016 v91295 My nbrs have disappeared again. I cannot send my daily gifts. This keeps happening to me. Please fix. Thanks. <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1369955/Screenshot_2.png?1456134754"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1369955/Screenshot_2_inline.png?1456134754" alt="" /></a>

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Angie Hall February 22, 2016 15:00

User ID 1805920154. Sorry... I read Chrissy's comment and realized I left an important part out of my issue. I did not send gifts out yesterday. Angies diner has been sending them out usually around 9:00 pm lately. I waited until this morning to send them and then was not able to, and I still cannot.
Rowen please help. I know the routine... I've done all that I was supposed to do.

Thanks in advance.

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User ID 1805920154. Sorry... I read Chrissy's comment and realized I left an important part out of my issue. I did not send gifts out yesterday. Angies diner has been sending them out usually around 9:00 pm lately. I waited until this morning to send them and then was not able to, and I still cannot. Rowen please help. I know the routine... I've done all that I was supposed to do. Thanks in advance.

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Angie Hall February 23, 2016 10:09

3rd day in a row I have not been able to send daily gifts.
Newest version released 2/18/2016 v91295.
User ID 1805920154.
Please help.
Thanks Angie

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3rd day in a row I have not been able to send daily gifts. Newest version released 2/18/2016 v91295. User ID 1805920154. Please help. Thanks Angie

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Angie Hall February 25, 2016 04:38

4th day in a row and still cannot send daily gifts nor ask for help from anyone when I start a drive thru.
Today I have the newest version released 2/24/2016 v91554
User ID 1805920154
Please fix my diner.

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- Rowan (Official Rep) February 25, 2016 13:21
  
  Hi Angie
  If this is still an issue for you, please let me know when you're done playing and I'll load up your account and take a look.
  
  Best Regards
  Rowan
  
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- Angie Hall February 25, 2016 17:54
  
  Hi Rowen, Yes this is still ans issue for me. I can help but I cannot start a cater myself, nor send daily gifts. Angie's diner also did not get the Hygene gift. I will be glad to log out of my account so you can take a look. Thank you
  
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- Angie Hall February 25, 2016 18:52
  
  Rowen... are you around?
  
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4th day in a row and still cannot send daily gifts nor ask for help from anyone when I start a drive thru. Today I have the newest version released 2/24/2016 v91554 User ID 1805920154 Please fix my diner.

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Angie Hall February 25, 2016 18:53

Rowen, I am out of my diner. User ID 1805920154. Please fix. Thank you

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Rowen, I am out of my diner. User ID 1805920154. Please fix. Thank you

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Angie Hall February 26, 2016 01:55

User ID 1805920154 another day rolling by and Angie still cannot send out daily gifts, nor ask for help on a drive thru. Rowen I left you several messages today and I have been out of my diner all day after I saw your msg from this am.
Please help.
I'm getting back out now and won't go back into it until in the morning on 2/26/2016.
I have the newest version released 2/25/2016 v 91613.
Thank you.

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User ID 1805920154 another day rolling by and Angie still cannot send out daily gifts, nor ask for help on a drive thru. Rowen I left you several messages today and I have been out of my diner all day after I saw your msg from this am. Please help. I'm getting back out now and won't go back into it until in the morning on 2/26/2016. I have the newest version released 2/25/2016 v 91613. Thank you.

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Angie Hall February 26, 2016 01:57

*** also I was helping on a drive thru Snow Day Like today and 2 of the people I was helping have disappeared. :(

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*** also I was helping on a drive thru Snow Day Like today and 2 of the people I was helping have disappeared. :(

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Angie Hall February 26, 2016 19:24

Hi Rowen... Angie still cannot send out daily gifts.
User ID 1805920154

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Hi Rowen... Angie still cannot send out daily gifts. User ID 1805920154

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Angie Hall February 26, 2016 19:26

Rowen... I am out of my diner.

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Rowen... I am out of my diner.

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Angie Hall February 29, 2016 07:44

Rowen, everything seems to be working fine. Thank you.

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Rowen, everything seems to be working fine. Thank you.

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Rowan (Official Rep) February 29, 2016 09:17

Hi Angie
We didn't release any fixes!
So if you did something unusual and it started working again I'd greatly appreciate knowing what that is so I can help others with the same issue!

Best Regards
Rowan

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Hi Angie We didn't release any fixes! So if you did something unusual and it started working again I'd greatly appreciate knowing what that is so I can help others with the same issue! Best Regards Rowan 

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Angie Hall February 29, 2016 13:26

Hi Rowen, I didn't do anything.

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Hi Rowen, I didn't do anything.

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Angie Hall February 29, 2016 13:32

The only thing I still have an issue with in Angie's diner is not being able to post to my timeline when I master a dish or level up etc... I have not been able to do that since Sept. 9th 2015 when ya'll's servers crashed.
User ID 1805920154

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The only thing I still have an issue with in Angie's diner is not being able to post to my timeline when I master a dish or level up etc... I have not been able to do that since Sept. 9th 2015 when ya'll's servers crashed. User ID 1805920154

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Angie Hall March 08, 2016 04:25

User ID 1805920154
Rowen my friends list is missing again to ask for help on a drive thru... this time it's just a partial list.
Please fix. Thank you in advance.

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User ID 1805920154 Rowen my friends list is missing again to ask for help on a drive thru... this time it's just a partial list. Please fix. Thank you in advance.

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Rowan (Official Rep) March 08, 2016 09:35

Hi Angie
Could you clarify what you mean by "partial list"?
We do have a button to filter the lists by whether they play the game or not on some of the lists, you might have pressed that one if those friends on the list are already playing.

Best Regards
Rowan

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Hi Angie Could you clarify what you mean by "partial list"? We do have a button to filter the lists by whether they play the game or not on some of the lists, you might have pressed that one if those friends on the list are already playing. Best Regards Rowan 

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Angie Hall March 08, 2016 11:44

Hi Rowan, partial list meaning... just some of my DL friends are there. The same friends that would show up for me to send daily gifts to. The rest of my DL friends are missing again. They are on my nbr. bar but they are not showing up in the box to get help on a drive thru or for me to send gifts to.

Thanks
Angie

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Hi Rowan, partial list meaning... just some of my DL friends are there. The same friends that would show up for me to send daily gifts to. The rest of my DL friends are missing again. They are on my nbr. bar but they are not showing up in the box to get help on a drive thru or for me to send gifts to. Thanks Angie

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Angie Hall March 08, 2016 12:26

Hi Rowan, partial list meaning... just some of my DL friends are there. The same friends that would show up for me to send daily gifts to. The rest of my DL friends are missing again. They are on my nbr. bar but they are not showing up in the box to get help on a drive thru or for me to send gifts to.

Thanks
Angie

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Hi Rowan, partial list meaning... just some of my DL friends are there. The same friends that would show up for me to send daily gifts to. The rest of my DL friends are missing again. They are on my nbr. bar but they are not showing up in the box to get help on a drive thru or for me to send gifts to. Thanks Angie

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Angie Hall March 08, 2016 12:45

Rowan I will be out of my diner for several hours if you need to go in to it.
I'm on CST and it is 6:44 am.
Thank you again.

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Rowan I will be out of my diner for several hours if you need to go in to it. I'm on CST and it is 6:44 am. Thank you again.

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Rowan (Official Rep) March 08, 2016 17:31

Hi Susan
You may find that Removing the app and reinstalling it will fix this issue.
We have a fix in the works, no word on when that will be ready though.

Best Regards
Rowan

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Hi Susan You may find that Removing the app and reinstalling it will fix this issue. We have a fix in the works, no word on when that will be ready though. Best Regards Rowan 

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Angie Hall March 08, 2016 17:34

Rowen I will try that.

Thanks again.

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Rowen I will try that. Thanks again.

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Angie Hall March 08, 2016 19:52

Hi Rowan,
I removed the app and reinstalled.. it did not work. :(

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Hi Rowan, I removed the app and reinstalled.. it did not work. :(

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Rowan (Official Rep) March 09, 2016 17:03

Hi Angie
I think I've identified your issue, fortunately it's the same as one we fixed for one of our other games, we're putting the same fix into place for diner life for the next release!
So you should find things start working again soon :)

Best Regards
Rowan

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Hi Angie I think I've identified your issue, fortunately it's the same as one we fixed for one of our other games, we're putting the same fix into place for diner life for the next release! So you should find things start working again soon :) Best Regards Rowan 

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Angie Hall March 10, 2016 01:30

That would be awesome.
Thank you Rowan. :)

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That would be awesome. Thank you Rowan. :)

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Angie Hall March 11, 2016 10:31

Rowan, all of my friends have not re-appeared for me to ask for help on any drive thrus. Going on about 4 days now again. Do you have any idea when your team will be putting the next fix into place for release for Diner Life?

Thanks,
Angie

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Rowan, all of my friends have not re-appeared for me to ask for help on any drive thrus. Going on about 4 days now again. Do you have any idea when your team will be putting the next fix into place for release for Diner Life? Thanks, Angie

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Rowan (Official Rep) March 11, 2016 10:53

Hi Angie
We're working on this issue as I type this!

Best Regards
Rowan

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- Michele Lucas February 01, 2019 05:17
  
  when is the magic going to happen, Rowan? I have also been waiting on neighbors that vanished on me, too!! Cant play the game if all your customers get mad and leave the game is'n't any fun now , I give up.
  
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Hi Angie We're working on this issue as I type this! Best Regards Rowan 

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Angie Hall March 11, 2016 10:56

Thanks Rowan! :)

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Thanks Rowan! :)

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