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I’m sad

Unable to post to timeline on Facebook

Diner Life - None of my posts are showing up on my facebook page. I have contacted facebook, as the message i got when i tried blockign then unblockign the game was - a padlock symbol and a message saying not allowed to post to facebook.

My user id is 655538276
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  • I’m frustrated
    Hi Rowan,

    I have removed the game and reinstalled it (not blocking) and nothing has changed when i reistall the game,

    I get the popup box from facebook Saying

    Continue as Julie
    Diner Life will receive the following info: your public profile, friend list and email address.
    Edit the info you provide

    Back Info You Provide Clear
    Public profile (required)
    Julie Barker, profile picture, 21+ years old, female and other public info

    Friend list
    HelenandGav Maunder, Emma Medhurst and 349 others

    Email address
    julie.dbarker@tiscali.co.uk

    This does not let the app post to Facebook.

    I click on continue and usually i would then get a popup saying would you like us to post on your behalf - click on skip or continue ( this does not come up) i go straight into the game. When i check the app settings the game is automatically set to only me. i change this to friends or public but still i can not post to facebook,

    Sorry but nothing has changed, i still can not post to facebook.

    It is like part of the programming is missing that gives me the option to post to facebook, and as i see it this is a face book issue. I play other games from different developers and have the same problem, but face book do not seem interested in fixing this.

    thanks
    Julie
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  • Rowan (Official Rep) June 13, 2016 10:11
    Hi Julie

    I just took a look at your data, it says you have permissions for everything you need..
    What I'm thinking is that if you disable permission from the settings page on facebook, then start the game it should ask for it again.
    Part of the recent update was some code to force the game to ask for permission fresh if anything is out of the ordinary at all. so it should pick that up!

    Best Regards
    Rowan
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  • I’m frustrated
    This first image is from my app settings for diner life on facebook., as you can see the post on my behalf option is missing.



    The second image which shows my friend suzette peach's id 100000469702210

    This is her face book settings as you can see the post on my behalf option is present.



    As you can see quite clearly the stupid post option is completely missing on my apps. settings.

    I am not sure there is much else that you can do, and it may be that i have to live with the fact that for me this option is broken and that facebook are not and will not be repairing this feature anytime soon.

    Thank you , and if my posts start reappearing i will let you know.

    Julie
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  • Julie i have the same, but mine posts
    see my screen shot
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    • not sure if that will stop posting but check that setting out too hun
      its listed under ''Apps, Websites and Plug-ins''
    • i've just looked at that and that is all enabled, what i have just found out though is if i start a new game/app on face book the setting are being automatically set to only me every time and even when i change them to share with friends it makes no difference in to them game, still unable to post. Oh well, at least i can still play the game but not quite as much fun as is should be because i can't share anything with any one.
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  • I have reported this issue ti face book again, via a different link that they gave me. this is what i sent them ( the images i sent them are the ones i put on here yesterday of the app setting for mine and my friends diners. to show that the option to post on my behalf was missing).

    Your Report
    Yesterday
    i was trying to access my app setting for diner life to enable to game to post on my behalf but the setting for this is missing. i am including 2 screen shots diner life 1 is of my app settings for the game in question and dinerlife 2 is my friends settings as you can seethe option to allow the app to post on my behalf is missing on my settings. I've trying uninstalling the game in question and blocking it for 5 day then unblocking the game and reinstalling the game and i then come up with the issue that facebook is automatically thinking my setting should be set to only me to see the game activity and i am not asked about the game posting on mybehalf. To me it looks like some of the computer programming code is missing. Please can this be sorted out. i am so fed up of not being able to share my game activity for several of my games/ all be different developers

    This was facebooks reply.
    Our Reply
    Today
    Thank you for letting us know about a problem that you experienced. Your report helped us to identify an issue that should now be resolved. If you have a problem again, please submit another report. Sorry for the inconvenience.

    Unfortunately for me this is still an issue and i have reported again. and will report back to them each time they close this report as resolved until it is actually resolved.

    For me this more or less proves that this is a face book issue, due to all the changes they keep making, to facebook.
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  • I also have the problem.

    But I noticed that it does post on timeline when you have just been in your diner for a few minutes.

    If you leave your diner open while doing other stuff, then come back to serve and you are upgrading a dish or raising your level, then it will not post on timeline.

    So, to get the posts on timeline I usually refresh my diner before any post is due, and then it works.

    Maybe that information can help the support team to locate where the problem really comes from.
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  • I still ca not post to my time line, i have unistalled the game dienr line, blocked it and not plays for 5 days, then un blocked re installed accessed the game, get usual stuff come up about what info the game uses from my info, but do not get asked if i want game to post on my behalf. when i then check my app setting and it says i've set the game for only me to see what i do within the game. I change this to friends or public but nothing changes still unable to post to my time line.

    I have reported to facebook as a brokend feature along with screen shots and all the do is say thanks and close the report and do nothing about it, so guess if i am to continue to playing diner life then i will have to put up with not being able to share my game activity, which really makes the game less enjoyable, but i am still going to play. It will be over a year in august since i have not been able to post my activity for this game. I think facebook is very rude when it comes to trying to help their users. they want people to use the site but are not willing to fix a broken feature. i feel this is typically poor man management of facebook.
    • Rowan (Official Rep) July 27, 2016 16:26
      Hi Julie
      I'm sorry you're still experiencing this issue.

      I've found that a lot of the time even if facebook is theoretically meant to be posting, it won't show it on your timeline.
      FB has its own ideas about what you want to see and doesn't give any real control over its behaviour. particularly as regards time-line posts from games.

      We're working with mechanisms in diner life (and our other games) closely related to your problem, so I'll be keeping your problem in mind as I work!
      Fingers crossed that the problem will present itself!

      Best Regards
      Rowan
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  • I’m excited
    It's WORKING!!!!!!!!!!!!!!
    It asked me if I wanted to post. The first one did not work, the second one posted!
    oh, YAY!

    Rowan, you deserve a raise!
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  • rats, the third mastery did not post, sigh

    working today!
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  • HI Rowan,

    Not sure what you have done but i was asked if i wanted to share my posts when i mastered one of my dished today, i said yes, i ten went back to my home page on face book and the re entered my diner, and the next dish i mastered actuall posted to my time line on face book.

    Thank you so much. i hope this has worked for everyone that has had this issue.

    Thank you again
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