upload block during "processing"

  • Problem
  • Updated 3 years ago
  • Solved
I upload a radioshow this afternoon and 6 hours later is still "processing".
It's the first time it's so long. And I can't do nothing to unlock that.
How can fix this problem?

The ID File is : 26611
Name File: Emission 20 - 03 Records.mp3
Photo of Laurent H.

Laurent H.

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  • frustrated

Posted 5 years ago

  • 5
Photo of Georg

Georg, Official Rep

  • 115 Posts
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hi laurent, the issue should be solved now, thanks for feedback!
Photo of Laurent H.

Laurent H.

  • 13 Posts
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Yes it's solved,
thank you very much
Photo of da deep

da deep

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same on my account.
something wrong??

file id is> 28623
Photo of Laurent H.

Laurent H.

  • 13 Posts
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Hi Greg,

The problem comes back again.

ID File: 28629

Thanks for your future help,

Laurent
Photo of Laurent H.

Laurent H.

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Hi Greg,

The problem comes back again... it's the first time since the new system...

ID File: 34556

Thanks for your help,

Laurent
Photo of da deep

da deep

  • 52 Posts
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for me too^^

File/id/34554

would be great for help
Photo of Georg

Georg, Official Rep

  • 115 Posts
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hi guys, thanks for your feedback we ll look into this asap!
Photo of Christian Brebeck

Christian Brebeck

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I having the same problem since last night. Already tryed twice to upload the file ...but still quitting with the error message

Upload currently not possible.

File is still being processed for this recording.

when I try to publish this file.

What's the solution for this ?

Photo of giorioG

giorio

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Me three, 48 hours since the upload and its still processing... id/37268
Photo of Georg

Georg, Official Rep

  • 115 Posts
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Hey Giorio, hey Christian, the processing/uploading is running normal again, so please check if your files are in good audio quality, ie at least 128kbps mp3. If you still have problems uploading, please send a mail with your username / filename / processing id to support@play.fm, so we can have a closer look. Thx, Georg
Photo of giorioG

giorio

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Thanks Georg for your prompt response. I'll give it another go.
Photo of giorioG

giorio

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Upload and process went smoothly, cheers!
Photo of da deep

da deep

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editFile/id/37821

would be nice to solve the problem

deepGroove
Photo of Georg

Georg, Official Rep

  • 115 Posts
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should work fine again...still searching for the bug that likes to come back, sorry
Photo of da deep

da deep

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delete the old mix, upload new (id/37899) & still the same problem

...hmmmmm
Photo of da deep

da deep

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no prob georg
service is free, almost runnin fine so keep cool^^

thanks!!!!

did i have to upload again?
because> Upload currently not possible.
Photo of da deep

da deep

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delete the old mix, upload new (id/37899) & still the same problem

...hmmmmm
Photo of Le Palf

Le Palf

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hey my file has also the problem with processing

/id/38242
Photo of pulse00

pulse00, Official Rep

  • 18 Posts
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Hi Le Palf,

your file has been processed and should be available now. Sorry for the troubles.
Photo of Le Palf

Le Palf

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hey pulse,

it is still not processed..
Photo of fancyF

fancy

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same here, id 79187
Photo of Edgar Duarte Coelho

Edgar Duarte Coelho

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That 'fancy' up there was me, couldn't login from facebook for some reason.
Been like that for 3+ days now..what can I do?
Help please?
Photo of Edgar Duarte Coelho

Edgar Duarte Coelho

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/id/79187
Photo of Georg

Georg, Official Rep

  • 115 Posts
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Hi Edgar,
sorry for the inconvenience, we are experiencing some troubles with the processing lately. Have you tried to upload it again today? Actually processing should work again. If you still encounter problems, please let me know.
Georg
Photo of Edgar Duarte Coelho

Edgar Duarte Coelho

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Nop, not yet, but I will try in about 30 min.
I'll give feedback if it worked out, but anyway thanks for the quick reply ;)
Photo of Georg

Georg, Official Rep

  • 115 Posts
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can you send me your username and the title of the recording you are trying to upload to support@play.fm?