Bubbles IQ and Gems IQ wont load

  • Problem
  • Updated 4 months ago
  • Solved
Both Bubbles IQ and Gems IQ have stopped loading on my computer. The bar goes up incredibly slow and then I get Error-5001. Flash and Java are both updated. There have been zero changes to my system. I haven't been able to play either for about a week now. I'm using the Chrome browser.
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BryanR

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Posted 2 years ago

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Robin Reinhardt

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I have not been able to load on my iPad since Sunday! Either the bar goes slow and then freezes, or it scrolls to the end, the screen goes blue and it freezes there. Help!
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BryanR

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would be nice if support would contact me
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heaven

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Exactly right I have come up the connection was reset what does that mean IQ Bubbles won't even load the frame now and I have been playing it all this afternoon in saying that NONE of PLAYFORIA Games load at all ZERO
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heaven

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No one seems to reply so why do they have this help page with out a tech to help everyone
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Monique Garant

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Thank you, it works fine now. What I did was reset Firefox, and everything works great now
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heaven

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how do you reset your browser
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BryanR

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Have not been able to play Bubbles IQ or Gems IQ for a week now. Screen comes up...starts to load, deathly slow.....then gives me 'Error 5001'...............I've updated Java and Flashplayer.......nothing has changed.

Reported it days ago, still with no reply back.



This reply was created from a merged topic originally titled
GAME WONT LOAD !!!!!.
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Monique Garant

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if your using Firefox reset Firefox and everything works great
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heaven

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how do you reset Google Chrome
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Jay (developer), Official Rep

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Hi Bryan,

first off I'm sorry to hear that you're having such great difficulty with two of our games! That's never fun.

I'd also like to clarify that we do not use GetSatisfaction as a general customer support forum. The people - well, primarily myself for a long while now - who monitor this board are developers who want to stay in touch with our customers. I use some of my work time to keep an eye on what pops up here and react as necessary and as my time allows.

With that said, do Bubbles IQ and Gems IQ fail to load for you regardless of what web browser or computer you're using, or does the error come up only on a specific computer and browser combination?
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Monique Garant

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I reset Firefox and it works great now
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BryanR

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I figured it out on my own. For some reason, AdBlock suddenly was conflicting with Gems IQ and Bubbles IQ...but only those games. I've always had AdBlock running, so I don't know why the sudden conflict. I allowed ads on both pages and now each loads with ease.
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James R Weiss

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haveing the same problem ,where do i find the setting for ad blocker? thanks for any help in this. jim
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Jay (developer), Official Rep

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Hi James,

Ad Blocker (or others of its kind) is an extension or plugin that you can add to your web browser - I don't believe it comes built-in with the more common web browsers.

So, depending on what web browser you're using you would need to locate the settings page / dialog for "Extensions" or "Plugins", then look for whatever ad-blocking extension you or someone else has installed on your web browser.

You can usually find this page / dialog by opening your web browser's Settings.
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James R Weiss

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i think i solved this issue. i unstalled my brosser then went in an reinstalled it again now it works
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heaven

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what uninstalled google browser
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heaven

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I just did that installed firefox no go then reinstalled Google Chrome still not loading
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Leo Guingue Perfil Laboral

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I CAN ́T PLAY . . . . . Unable to load the game! This error has been logged and we hope to fix the issue as soon as possible
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Shannon Todd-Henningsen

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I am getting an error also. It is not the same as theirs. I have no adblocker on my computer. I am getting error "1002". Would love to play the game, but do not know what to do to get it to play. I have tried logging in on different computers and using different browsers with the same effect.
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Ute Morton

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when do you get this loading problems under controll???? can play one day, and the other 6 days it won ́t load, i ́m upset, thinking about finding another game :(
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Brigitte Peters-overdijk

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im sad i cant play the game i love PLEASE HELP FACEBOOK
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Reba Ray

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I am sad ,I cant play the game. Pl. help me.thank you.
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Monique Garant

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It happened to me, and ilove this game. I use Firefox, so I reset firefox, and all games work great
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Stefano OsirizẐz De Mattia

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I cannot get Gems IQ and Bubbles IQ (tested Poker and Wordz IQ as well) to work. I keep getting Error: -5001. I use Google Chrome to play the games and I have done the following to try get the game working:

- Tested my internet connections (all running perfectly at 5Mbps)
- Tested my computer's performance (running perfectly)
- Flash player and Java are fully updated
- Tested to see what programs could be conflicting with the games (none)
- Anti-virus was not causing a conflict
- Tried removing the game from my Facebook and re-adding it
- Disabled all my Extensions
- Disconnected and reconnected my internet multiple times
- Tried different internet modems
- Tried running the game on Internet Explorer, Opera, FireFox and Monzilla (same problem)

I have tried absolutely everything and the game still throws out this error. My parents also play these games, I have checked their computer configurations and internet settings and configurations (they also use Chrome) and they are all the same as mine yet they are able to play the games.

I am studying IT 2nd year now so I have some suggestions that the developers could possibly try:

- If there is a timer set on the loading bar (for a time out session or whatever) maybe remove it and let the game load at its own pace, as I find that the error message occurs at the exact same moment each time.

- Instead of having a button to simply reload the page, why not have another button to reload the game using an exception method that overrides the error so that the user can play the game.

- This one is a real gamble that probably won't work but maybe it's worth trying. Remove that particular error handler entirely and hope that the game will execute the coding needed to work instead of redirecting itself to error coding. It worked for a software project of mine last year at university (coding was 100% correct but did did the same thing as the game here) and the software worked after that.

Otherwise, any help would really be appreciated.
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Maria Peracca

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i have the same problem like Bryan...not only with the pc, also at the iphonethe it's impossible to connect to facebook
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Sue Spire

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I've found the solution by adding playforia to my "don't track me" program, so that it is allowed to track.
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Mèéd Aljannat

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ss
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Tami Daniels

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same here using chrome browser APPARENTLY ITS A SOFTWARE ISSUE SINCE WE ALL HAVE THE SAME THING
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Sally Hinkley

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my game wont loadsince a week,,tried everything...anybody got suggestions
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Michelle Blender

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i have tried all of the above solutions and still getting the 5001 error this is beginning to get annoying!
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Gerhard Hoffmann

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das spiel ist cool aber steit monate nicht mehr zu spiel keine schongse ob auf den laptop oder pc fehler 5001
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Monique Garant

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I HAD THE SAME PROBLEM, AND I HAVE MOZILLA FIRFOX. WHAT I DID IS SET MOZILLA FIREFOX BACK YO DEFAULT, AND EVERYTHING IS FINE NOW!
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Cornelia Hoffmann

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habe das Spiel jetzt mal wieder 1 Woche spielen können(nach langer Zeit) seit heute geht es wieder nicht,benutzte firefox und auch Google Chrom, aber auf keinem geht es
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Cynthia Shirrell

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ITS been WAy over a WEEK and tried the config you suggested and NO change. I will be deleting this game and gem iq as well SINCE your developers seem to NOT care that 60 PLUS others are telling you the same issue!!! and still no reply nor resolved .. sad because i had many friends join me in this game and we have decided that this DEAD end is very disappointing. hope you FIGURE this out for OTHERs that keep hanging on for SUPPORT.
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Gordana Grujic

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