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How do I cancel a paid subscription?

How do I cancel my paid account? I have logged into Pluggio and PayPal and clicked on the Cancel button, but I get the following error: "No active subscriptions to jv@jvmultimedia.com were found. You can find the status of all subscriptions in your transaction history." --- I checked my history in PayPal and I have JV Multimedia listed for prior subscriptions.
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