I’m annoyed

Losing Money AGAIN Because Pluggio Isn't Posting Even Though You Say It Is

Hello Pluggio team - I am about to cancel the service I use with you guys because now you have cost me money more than once. I'm not sure what the problem is with Pluggio, but even though I see my tweets were supposedly sent, they were not...AGAIN. Please tell me why I am showing in your platform that my tweets were sent, but then when I look at the 9 different accounts those tweets were supposedly sent out on, not one of them has posted? I chose Pluggio since I like your features, however, I also use TweetAdder and I'm very close to saving myself $30 a month, since I have now lost money because your service did not deliver. If I can't depend on Pluggio for my companies tweeting needs, then I can't keep paying you.
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  • This reply was removed on 2013-02-02.
    see the change log
  • Hi Stacy,

    I managed to track down your accounts and can see what the problem is. Twitter does not allow for the posting of duplicate content. So if you post the same thing more than once Twitter will not display it on the second posting.

    I had a scan through my error logs for the past 4 days and saw quite a lot of duplicate content errors reported back by twitter in the accounts you are managing.

    @StacyHarp = 28 duplicate tweets rejected by twitter
    @CCMInsider = 10 duplicate tweets rejected by twitter
    @ILoveOprahW = 10 duplicate tweets rejected by twitter
    @bookpromos = 9 duplicate tweets rejected by twitter
    @activechristian = 8 duplicate tweets rejected by twitter
    @jesus4israel = 8 duplicate tweets rejected by twitter
    @boldfiction = 7 duplicate tweets rejected by twitter
    @RandallKHarp = 5 duplicate tweets rejected by twitter
    @44inspiration = 2 duplicate tweets rejected by twitter

    If you read through the twitter rules, under the spam section, you can see what kind of tweeting practice they consider as spam:

    https://support.twitter.com/articles/...

    As an aside, you may be interested to know that Twitter is currently in a legal batte with TweetAdder:

    http://www.theregister.co.uk/2012/04/...

    This does raise the point that Pluggio should have some way of letting users know if twitter is reporting errors about tweets they are posting. I will put my thinking hat on about that, since this is the first time a case like this has come to my attention.

    Thanks for using pluggio,
    Justin

    p.s. I am currently putting together a course that explains how to use twitter for the maximum marketing benefit. One of the things it explains is how to create good tweets without being duplicate. I will let you know when that is ready.
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  • Hi Justin,

    Thanks for getting back to me, however, you actually didn't solve my problem. The tweet I was wanting sent out, was a brand new tweet that wasn't a duplicate of any previous message I had sent out. I am aware of the others that were duplicates from before.

    As it turns out the tweet that Pluggio said it sent, but really didn't, I believe was not sent because when I took that tweet and logged into Twitter manually and tried to send it, it said that it was too long. Which brings up another question about how Pluggio determines tweet length. The reason I say this is because Pluggio did not give me any error message saying the tweet was too long when I posted it within your platform.

    So, maybe that's an issue you guys can fix. Thanks for the other information, because I think you raise some good points. However, if I had been warned about this tweet being too long in your platform, I would've been able to tell my customer that it needed to be shortened. :)
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  • By the way, I knew about the lawsuit with TweetAdder and the reason I stopped using their service is because it's inferior to yours. :)
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  • Can you paste that tweet here, so that I can try and send it myself, pluggio should definitely be warning about the tweet length if it is not I need to fix the bug and the only way I can is by replicating it... that's why I need the exact tweet!

    Thx.
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  • America needs patriots to stand up and speak their minds. Come debate and blog with patriots at bit.ly/YzSWMh & bit.ly/ZYaYmX #ad
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  • That is very strange because if you count the characters it is exactly 129! But Twitter allows 140.

    So, I don't understand why Twitter says it is +4 too long...

    Any ideas?
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  • My guess is this, and I have no idea WHY they would do this:

    I think they are counting characters as if you had added http:// to your bitly links. So where you have put bit.ly/ZYaYmX I think they are counting http://bit.ly/ZYaYmX.

    So, for now, make sure you add http:// infront of your links and you will get a correct character count on pluggio.

    As I say, I have no idea why Twitter would do this.
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  • Ok, good to know. I didn't write that tweet, my customer did so I had no control over how they did it.
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  • This reply was removed on 2013-02-02.
    see the change log
  • I have pushed a change through that should now count in a similar way to twitter. Please refresh pluggio to see changes.

    Thanks,
    Justin
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