I’m frustrated

Losing value

I have had several problems with Pluggio in the last few months, and have commented a few times but so far do not seem to be receiving any reply.

The programme was missing for most of today, which I assume mean the rolling schedule of tweets was not working either. There was not any warning of scheduled maintenance just no access.

I note that despite the recent issues you have increased your prices and that on the current plan the number of feeds I can use has been reduced to just 10. With the current issues I feel this is just greedy as Pluggio is failing to provide value for money.

I am also aware that you have gained a number of new users because they saw I was using it. I am questioning the value of Pluggio now and considering whether it is worth it.

I think it would be useful to offer additional value especially to existing customers and not change it after they have been using a plan with certain features for sometime replacing it with a plan of lesser value.

I also suggest a reply would be appreciated by your customers.
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  • Justin (Official Rep) April 09, 2012 23:03
    Hi Ian. It was not scheduled maintenance it was quite an emergency. The underlying database broke on Rackspace so we had to install a new database server to get it up and running again.

    And of course we always grandfather existing customers to plans they were already on. So it doesn't matter if the limits change for them as they can simply re-subscribe to the original plan they subscribed to. (just send an email with the plan you want to be resubscribed to)

    However it does seem that you are very unhappy with the pluggio product and the direction it is going in. Of course it is not possible to please all of the people all of the time so I would completely understand if you moved to an alternative service.

    Regarding being greedy that doesn't quite add up since the entirety of pluggio's revenue is really quite low at this point. You can find out full financial details of pluggio by listening to a few episodes of the weekly podcast in which I discuss the trails and tribulations of building pluggio: http://techzinglive.com

    A finale note. I don't understand why you say that you have had no replies when looking at your support history I can only see one post out of many support requests that did not receive a relpy:

    http://support.pluggio.com/people/mal...

    Am I missing something?
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  • I’m frustrated
    I don't know what plan I was on but i do not that while I used to have almost all my RSS feeds automated I now appear to only have an allowance of only 10.

    You are quite correct I am generally disappointed that whilst originally it appeared to be a time saving product, now does not seem to offer the same degree of service as the remaining feeds have to be posted manually, and I have to go through the rolling schedule to ensure it is not continually repeating posts.

    I just took a quick look and found two without any reply but even if there is just one which by the way is now weeks old surely this is one too many?
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  • Justin (Official Rep) April 10, 2012 23:28
    Just a quick note to say I've sent you an email to see if we can get you setup on a plan that suits your needs better.
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